Quote Originally Posted by Barraind View Post
Squeenix community support is largely a joke.

They arent even among the top in MMO's. There are 20 year old games with fewer total employees than red names on this board who have more interactions with the community on their forums in a day than there are in a month across EVERY platform 14 has a presence. Fewer random bans and deleted posts too.
I think they're going by a Japanese forum model, in short, passive aggressive without being overt. Post is bad, post gets deleted or user banned. No direct contact. This, I feel has its positives such as a lack of overall antagonism from mods, no mod worship which is heavy in many NA forums and someone can't be accused of picking favorites. You report, it usually works.

The negatives are that people will swear up and down the entirety of Square Enix including the president himself does not care when really, it should be the staff of the forums that people direct their ire to, and their boss to whom they answer to in terms of how they must moderate.