Last I checked, the game is still on shelves in stores, every website out there says it is released. Sorry, we are not "still in development", the game was released to market 9/22/10.
I don't know about you, but the two boxes I purchased to play cost me a total of $150 + tax. Just because they haven't started the recurring monthly payments doesn't mean the game is "free" by any means. So, I have just as much reason as anybody else who spent money to play a game that was released to market on 9/22/10 to judge it. If people's harsh opinions about a game they played offend you, well, that is your problem.
If I recall, at launch there were about, what, 500k ish players world wide. Now 6 months later we are down to something like 1/10 of that.. At this point it doesn't matter how much time and money SE has to throw at this game, they need to make those changes rather quickly if they want any hope of earning a good portion of that investment back.