Character rolled back - 3 months worth of inventory lost

[Rivxkobe]

I guess people in their eagerness to find ways blame the victim

I apologize, no one should be blaming you for Support taking 3 months to process your request, however stating something along the lines of "be proactive and contact them if you have more questions" isn't blaming you, it's stating something to keep in mind and something that would have helped if you had done it. Which, sure, isn't helpful now but its good to get it out there so if this happens to anyone else they can take the initiative and not wait as you did.

However, I have no sympathy for you when it comes to why this happened in the first place. I can only assume the link you clicked on was offering something unbelievable and you believed it. You clicked on it and put in your information. Something you should never do on the internet and is no one's fault but your own. When people start blaming others for this (ie. the "hackers", support not correcting your mistake correctly) I lose any sense of feeling sorry for you. YOU clicked the link and offered your info. You were not HACKED you were SCAMMED. You fell for it and broke the most basic and obvious rule of the internet: Do not click on unknown links and put in your information that is requested because it is 100% of the time a scam. There are consequences for your actions and while I am sorry it took so long for them to rollback your account, this is kinda part of the consequence of your actions. Because if you never did it then you never would have had to contact support about it in the first place.

Life. /shrug

The OP followed the information he was given and stayed off the character for 10 days. After which, he still received no communication from SE support WHOSE LITERAL JOB IS TO PROVIDE SUPPORT. It is not the customer's job to contact and maintain communication with the support, support exists to make sure that the customer doesn't have to worry about it.

Do people actually have this mind set? This is insanity. Are you seriously telling me that "I'll just sit and wait" / "I guess I'll just assume nothing is happening so I'll just go back to doing x" is really the best way to handle situations like this? Do you know what is better than this? Being proactive and trying to find out what is going on when you don't hear anything from support. Yes, support failed in this situation but lets not act like a customer washing their hands of the ticket they not only put in but created the situation in which they needed to create the ticket in the first place AND they are spending money on the service is how you should approach these situations.

The basic's of support's job is to provide you with answers or process something that you request. It is not always their job to contact the customer to ensure they are okay and if they are worrying about it. Yes, Square Support should have contacted OP to let him know it was taking longer than usual but this does not mean that the OP not contacting them before playing again was a bad move and was, honestly, not how something like this should have been handled on either side.

You should never expect a company's support or other people to reach back out to you if the allotted time has passed, they'll usually just assume you are okay with it. This is not good service, obviously, but some places don't have the time or want to spend the money required to reaching out to all the customers who may be questioning what is happening or who may be upset about how long it is taking. Again, its poor customer service but you should be more proactive and stop passively letting things happen and then getting angry when things happen without your knowledge or because you expected someone else to assume that you were not fine with how it was being handled.


It is good to get this out there so people know this is how their case may be handled. However, this may have been avoided if you had contacted them. Is this an issue with Square's support? Of course. But if you are not attempting to work with how it is done and try to make things easier and better for yourself you are basically telling them that you are okay with it at the time and that the only issue you have is with how it was concluded not with how it was handled at the time. You let them do their support how they do their support. Its poor support but at the time you let them know it was fine and that isn't going to help anyone.