Character rolled back - 3 months worth of inventory lost

[rotf]

To be fair... you got scammed. Them helping you out from that at all is going above and beyond imo.

Not saying it doesn't suck, just don't think it's fair to place all of the blame on them in this instance.

thanks for your input, but as I said, that topic is not my goal with this thread... how it happened or how it could've been avoided is a different discussion, and I already have all the information I need about it.
still, they do offer a process to revert that, and the moment they start offering that, they need to make sure it is a process that works in acceptable terms


think about it, if this process remains as is, and you ever have to use it for some reason (let's hope not), you will be in this exact situation:
expected to NOT play the game for an indeterminate amount of time with no communication at all from beggining to end

[rotf]

I'll continue to assume that I'm on my own to protect my account and view any link I see with suspicion as a possible scam. I treat all phone calls I receive that way as well. If they are legit I should be able to verify who they are and have a number for you to call back, that you can then verify actually leads to who you believe you are doing business with. (in the case of phone scams), or an official webpage listing the promotion (that you can independently navigate to, to verify its integrity)

I'm certain this is something no one wants to hear, but no one will ever truly take responsibility for someone being scammed. They may try to help, but it will be as a courtesy, not something they'll give full attention to. Also do keep in mind the number of people who fell for this scam and were also asking for rollbacks... during an expansion launch window.

I'm sure this process would not have taken so long under normal circumstances.

yes, and if they don't have the capability to provide quality service for something they are offering, they should just remove that process from the table altogether.
I'd rather take my losses from the scam than being in this situation now.

[MintnHoney]

responsibility for someone being scammed.

Meanwhile, this thread isn't about someone being scammed: they have already accepted that they'd gotten scammed and took the correct and necessary steps to try to correct the problem, which includes informing Square Enix (so you can stop trying to shame the player).

This is about the player having a request granted and then performed without notice after a time frame that far exceeded the originally projected time frame. It doesn't matter what business you're running, performing a function that was expected to be done months ago is poor practice specifically due to the situation presented in this thread. What if things have changed in that time? What if reverting back to the original point means that you hurt more than you help? What happens if you don't inform the account holder of the action being taken after so long?
All of these things, and more, are in Squeen's court and they dropped the ball. There's no other way to spin that, no matter how much you want to defend their rose-tinted prestige.

[Lealah]

I feel for you OP, it's a very discouraging situation. It's one of the reasons I feel that Blizzard does so well, that they will take care of you and your account and very quickly as well.

While I am fully happy with FFXIV and SE for the most part, the customer care issue is very concerning.

[Kaedan]

Meanwhile, this thread isn't about someone being scammed: they have already accepted that they'd gotten scammed and took the correct and necessary steps to try to correct the problem, which includes informing Square Enix (so you can stop trying to shame the player).

This is about the player having a request granted and then performed without notice after a time frame that far exceeded the originally projected time frame. It doesn't matter what business you're running, performing a function that was expected to be done months ago is poor practice specifically due to the situation presented in this thread. What if things have changed in that time? What if reverting back to the original point means that you hurt more than you help? What happens if you don't inform the account holder of the action being taken after so long?
All of these things, and more, are in Squeen's court and they dropped the ball. There's no other way to spin that, no matter how much you want to defend their rose-tinted prestige.

While it's been ignored by a lot of posters here (including the OP), that isn't the case.

SE doesn't do and CAN'T even do partial rollbacks as he has claimed he experienced. When SE performs a character rollback, it rolls back EVERYTHING about the character to a certain restore point. That's WHY they tell people not to play the character while you're waiting for a rollback, since you will just lose any progress you would have gained anyway.

The OP has kept all his progress on his character and only lost items and gil. That means it was NOT due to a character rollback. More than likely, his account was tampered with a second time by whoever hacked him in the first place.

EDIT: One thing to mention too is that while the emails they send say 7-10 days, most people who have gotten an actual rollback don't receive it for 2-4 weeks. They do a pretty extensive investigation before they agree to do it.

EDIT2: Source = SE customer service (talked with them in-depth about it) and first hand knowledge of what happens after a rollback (not my account, but my roomate's).

[Dustytome]

The OP has kept all his progress on his character and only lost items and gil. That means it was NOT due to a character rollback. More than likely, his account was tampered with a second time by whoever hacked him in the first place..

So someone took hold of his account, made off with some stuff (or just the gil?), then later on managed to get back into his account and restored exactly what he had before the original hijacking? /doubt

Of course SE can always clear this all up at any time by just coming in here and explaining the process, why this took 3 months or if something more nefarious is at work right?

[Kaedan]

So someone took hold of his account, made off with some stuff (or just the gil?), then later on managed to get back into his account and restored exactly what he had before the original hijacking? /doubt

Of course SE can always clear this all up at any time by just coming in here and explaining the process, why this took 3 months or if something more nefarious is at work right?

No, the OP is supposedly missing all his 71-80 gear and gil. He "claims" he got some 70 gear back that he had discarded, but I frankly don't believe him anymore. Mostly because I think he's lying since it was pointed out to him that SE can't do partial rollbacks. He has kept all his progression in ShB, which he would have lost if SE did a rollback (when they roll back, it's everything about the character reverted to the restore point, including levels, achievements, etc).

That simple fact means that he did not experience a roll back. The likely scenario is he was hacked again (or otherwise had his account compromised) and is either lying about the "returned" items or simply mis-remembered which ones he discarded.

[Avidria]

To be fair... you got scammed. Them helping you out from that at all is going above and beyond imo.

Not saying it doesn't suck, just don't think it's fair to place all of the blame on them in this instance.

What? How is restoring a compromised account going "above and beyond"? That's literally part of what CS is supposed to be there for. OP messed up, but the kindest thing I can say about SE's response is "unacceptable."