So... In defense of the 'new player' part, I'm pretty sure you don't lose the sprout until you finish ARR msq. With that said, for those people who are new to mmo, the class/job system is not readily explained (not even by the Smith system, which basically just explains roles). Its something you kind of have to know. This is my first MMO. I had a bit of a time picking up how THM worked because I was used to how caster worked in stand-alone FF, which is VASTLY DIFFERENT. Having been playing for a few years now, I realized that the most popular MMO are largely cookie-cutter games that reuse a lot of concepts, making it easier to pick up for MMO vets. However for those new to MMO in general its a steep learning curve. I believe the devs expected a large portion of initiation to be done by FCs (and the Mentor system, but we all know how that worked out).

That person only had one class (assuming i read that correctly). That was obviously not just a new player but a person new to basic MMO concepts. Instead of being a hero, you decided to be something else. I know its annoying but your tolerance should be higher in low end shenanigans than in high. Because the higher you go, the less excuse you have--assuming you started from the bottom. Maybe next time give the person some advice instead of salt packets.