Wrong character active?

[Reinheart]

If this was a problem with SE's system, then every time you logged on one character it would actually log you on to the other. There is a unique identifier on the servers for each character, so when you activate (lets take me for example) Delsus Lionheart, it doesnt see Delsus Lionheart (Mysidia) it sees something like 1568AEFD that hex number would be my character.

So if your characters were somehow reversed on the servers you would know when you logged on because the systems are the same.

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

Unless their site is coded really dumb way where only information stored is the character name instead of the unique ID and when you check the check box and press send it sends a query to match the account name and character name to get the unique ID and it pulls whichever one it pops up first on the query result.

I hope to god this isn't how their code works lol but as a website programmer I know some stupid people would code this way.

[Nightpanda2810]

I added that character to XIVPADS to see when it was created. It was created on December 9th. I believe that was after we were forced to update billing information.

And I never said I didn't make a mistake. Its totally possible I did. But i'm very confident that that character was created after the forced billing update. I created it specifically to compare populations on my server with another, and we couldn't do that until after 1.20.

[Fiosha_Maureiba]

I truly do hope this gets resolved for you.

I don't know if deleting the unused character will give you a chance to recover.

Billing issues completely kill a game for me... RIP FF11.

[Delsus]

Unless their site is coded really dumb way where only information stored is the character name instead of the unique ID and when you check the check box and press send it sends a query to match the account name and character name to get the unique ID and it pulls whichever one it pops up first on the query result.

I hope to god this isn't how their code works lol but as a website programmer I know some stupid people would code this way.

I wouldnt expect it, but if it is true then thier website programmers/server admins and programmers need to be shot at dawn lol.

But as I say I wouldnt expect it at all.

Convirting to a unique hex number is how it should be done (and I think industry standard but I could be wrong) its how I would do it any day, more work to code but less problems occur, to keep happy customers.

[Rosuto]

Now I'm wondering if I actually made a mistake or not. I could have sworn I picked the right character... but who knows. Hopefully this gets sorted out for us. I still find it incredibly ridiculous that they can't just take 2 or 3 mins to activate one and deactivate the other. Is there some sort of potential for abuse I'm not seeing here by doing that or is the billing system really just that uncontrollable that they have no way to do something that seems so simple?

Also nice sig Delsus lol

[Delsus]

Now I'm wondering if I actually made a mistake or not. I could have sworn I picked the right character... but who knows. Hopefully this gets sorted out for us. I still find it incredibly ridiculous that they can't just take 2 or 3 mins to activate one and deactivate the other. Is there some sort of potential for abuse I'm not seeing here by doing that or is the billing system really just that uncontrollable that they have no way to do something that seems so simple.

Also nice sig Delsus lol

There is the potential for abuse, because they could have people switching characters all the time to use more than 1 character, it can be alleviated by saying its only possible to swap an account x days after activation or only 1 swap is allowed per account (for the life of your account) but this will cause problems if people make the same mistake more than once.

I would imagine if alot of people are having the same problem it will have been or will be elevated to rule out server or website problems, then they will be checking the audits from thier records and if there is a problem it will be posted on the lodestone and if you were affected they could offer a one time character swap for people affected, and fix the problem.

SE are entitled if there is no server/website problems to say "it was your mistake, deal with it". When someone contacts SE about it again, it would do no harm to ask if the rep could elevate it or file a bug report to see if there are any problems, it will only be good for them to have a rep to say there are no server problems and thier records say the wrong character was selected.

You never know they could give a good will gesture of a one time character swap if enough people contact them which would also be good for thier image.

And thanks, found it on google+ and thought it was awesome lol.

[Rosuto]

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: Unfortunately our tool that enables us to look up accounts is down at this time. Please call us for immediate assistance at 310-846-0345, or chat back with us at a later time for assistance. We apologize for any inconvenience.
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.

[Nightpanda2810]

Lol I had the same rep. In fact, i accidentally refreshed the page and got re-connected to him 15min after we stopped chatting. I wonder if he is the only one lol.

[Reinheart]

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

Well more like it's the same agent.... Agent Paul... he must of been in middle of Moogle fight or something LMAO

[Jinko]

Take care and hope to see you online!

LOL Flick salt in the wound much !! ?

SE are well known for having bad customer service, I had to deal with some pretty crappy incidents during my time in 11.