Urrrrghhhh

[Averno]

https://imgur.com/a/sKYwH7W

I pre-ordered at the start of April and was given these 2 keys. One for the pre-order stuff and one for the expansion. I registered both then, in April at the same time.

I got the expansion through the square enix store.

I tried to log into the game today and it said I wasn't registered. I tried both of those keys and neither worked.

If there is a 3rd key then I was never given it.

That key for the expansion pack was successfully entered and seemed to properly be accepted but now no longer does.

Still no customer support via email.

[HyoMinPark]

I pre-ordered at the start of April and was given these 2 keys. One for the pre-order stuff and one for the expansion. I registered both then, in April at the same time.

I tried to log into the game today and it said I wasn't registered. I tried both of those keys and neither worked.

If there is a 3rd key then I was never given it.

That key for the expansion pack was successfully entered and seemed to properly be accepted but now no longer does.

Still no customer support via email.

Your image isn’t showing up for me. Did you order from the SE Store? If so, they wouldn’t give you 2 keys until after the official launch date. They would give you your Early Access/Pre-order code (that is one code) first, and then you couldn’t access your Expansion code until after July 2nd—I ordered from the SE Store and I didn’t get my official expac code until after the game had officially launched. Any time I would check the product page for it, there was no code there.

Does your Mogstation account show that you have access to Shadowbringers proper? Not the Shadowbringers Early Access, but the actual expansion—regular or collector’s edition?