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  1. #311
    Player
    Ribs's Avatar
    Join Date
    Jul 2019
    Posts
    4
    Character
    Luna Stra
    World
    Odin
    Main Class
    Dragoon Lv 80
    Still only one activation key on my SE store order page despite having bought two copies.

    Anyone bought mutiple copies in the same order having the same problem? Guess I need to contact support and hope they reply before the 5th..
    (0)

  2. #312
    Player
    Camiie's Avatar
    Join Date
    Apr 2012
    Posts
    214
    Character
    Camille Blythe
    World
    Ultros
    Main Class
    Samurai Lv 80
    Quote Originally Posted by Rizon View Post
    Exact same story for me. Even the same e-mail. Don't waste your time with SE support. I don't think they exist. No response to e-mail, Constant busy signal on the phone. As for Web chat once they stopped having technical difficulties (sic) you just sit in a never ending queue. If I am locked out of SB after Friday ( which I suspect will happen) I will spend my free time looking for legal advise.

    Finally got in touch with SE via Web Chat (after 5+ hours) only to be informed that ceded control of the store's operation to a company called Scalefast. They disavow all knowledge and responsibility for their actions (maybe they will self destruct in 5 secs). Understand SE your name is on every transaction not Scalefast. It's your reputation that is being destroyed by this, not theirs. If it were me I would take a closer interest in how they operate under my name.
    Well I got my notification of shipment today, and my CE arrived today safely and intact. So, all's well that ends well, but the store really needs to keep up with their notifications. I've found that the box did ship on the 28th, but I should have learned that on the 28th instead of on delivery day. In the future I think I'll just buy digitally and from other retailers. The SE store doesn't seem like a very well run operation.
    (0)

  3. #313
    Player
    Yurihyuga's Avatar
    Join Date
    Nov 2013
    Posts
    162
    Character
    Valous Voakes
    World
    Odin
    Main Class
    Paladin Lv 90
    Quote Originally Posted by Ribs View Post
    Still only one activation key on my SE store order page despite having bought two copies.

    Anyone bought mutiple copies in the same order having the same problem? Guess I need to contact support and hope they reply before the 5th..
    exact same issue for me, unlocking the key showed only 1 code but yet the preorder codes show 2, sent a ticket to support.
    (0)

  4. #314
    Player
    Krotoan's Avatar
    Join Date
    May 2013
    Posts
    3,591
    Character
    Krotoan Argaviel
    World
    Sargatanas
    Main Class
    Reaper Lv 100
    As of now I have received and been able to register my expansion key.


    Edit: Details: Purchased CE through SE, email actually came in AFTER I had noticed and registered the code.
    (0)
    Last edited by Krotoan; 07-03-2019 at 11:09 AM.
    WHERE IS THIS KETTLE EVERYONE KEEPS INTRODUCING ME TO?

  5. #315
    Player
    Ribs's Avatar
    Join Date
    Jul 2019
    Posts
    4
    Character
    Luna Stra
    World
    Odin
    Main Class
    Dragoon Lv 80
    Quote Originally Posted by Yurihyuga View Post
    exact same issue for me, unlocking the key showed only 1 code but yet the preorder codes show 2, sent a ticket to support.
    Let's hope, if this happened to several people, that the situation will be resolved before the 5th. Would hate to lose access to the game until support replies.
    (0)

  6. #316
    Player
    Skattered's Avatar
    Join Date
    Aug 2013
    Posts
    55
    Character
    Ashura Eternia
    World
    Sophia
    Main Class
    Reaper Lv 100
    I've just gotten my digital CE codes. fyi, i bought mine straight frm SE store, i didn't get the email notification though, i had to login into SE strore, check on my order and click UNLOCK EXPANSION CODE
    (0)

  7. #317
    Player
    Bixillarla's Avatar
    Join Date
    Apr 2014
    Posts
    1,251
    Character
    Willow Rivers
    World
    Jenova
    Main Class
    Scholar Lv 90
    Bought mine from SE store and got the code finally and registered it on the mog station.
    (0)

  8. #318
    Player
    Holy_Dragoon's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,533
    Character
    Holy Dragoon
    World
    Hyperion
    Main Class
    Dragoon Lv 90
    Finally, my code arrived 30 minutes ago. I'm glad they overlap early access or I would have been pretty upset about this one!
    (0)

  9. #319
    Player
    jadan2000's Avatar
    Join Date
    Sep 2013
    Posts
    124
    Character
    Jhayden Cofield
    World
    Midgardsormr
    Main Class
    Arcanist Lv 80
    yeah i had to go to my purchase confirmation and hit the download button, thats when i got it today
    (0)

  10. #320
    Player
    BucklesTrespen's Avatar
    Join Date
    Dec 2016
    Posts
    176
    Character
    Bucky Trespen
    World
    Jenova
    Main Class
    Pugilist Lv 100
    I got an email saying my registration code is on the SE account, My Orders page. So I log into my SE account with that same email and I go to My Orders and I do not have any orders. I've never used the SE Store for anything except this expansion. Is it possible I logged in to the store with email B but the code confirmation is being sent to email A?
    (0)

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