Still only one activation key on my SE store order page despite having bought two copies.
Anyone bought mutiple copies in the same order having the same problem? Guess I need to contact support and hope they reply before the 5th..
Still only one activation key on my SE store order page despite having bought two copies.
Anyone bought mutiple copies in the same order having the same problem? Guess I need to contact support and hope they reply before the 5th..
Well I got my notification of shipment today, and my CE arrived today safely and intact. So, all's well that ends well, but the store really needs to keep up with their notifications. I've found that the box did ship on the 28th, but I should have learned that on the 28th instead of on delivery day. In the future I think I'll just buy digitally and from other retailers. The SE store doesn't seem like a very well run operation.Exact same story for me. Even the same e-mail. Don't waste your time with SE support. I don't think they exist. No response to e-mail, Constant busy signal on the phone. As for Web chat once they stopped having technical difficulties (sic) you just sit in a never ending queue. If I am locked out of SB after Friday ( which I suspect will happen) I will spend my free time looking for legal advise.
Finally got in touch with SE via Web Chat (after 5+ hours) only to be informed that ceded control of the store's operation to a company called Scalefast. They disavow all knowledge and responsibility for their actions (maybe they will self destruct in 5 secs). Understand SE your name is on every transaction not Scalefast. It's your reputation that is being destroyed by this, not theirs. If it were me I would take a closer interest in how they operate under my name.
exact same issue for me, unlocking the key showed only 1 code but yet the preorder codes show 2, sent a ticket to support.



As of now I have received and been able to register my expansion key.
Edit: Details: Purchased CE through SE, email actually came in AFTER I had noticed and registered the code.
Last edited by Krotoan; 07-03-2019 at 11:09 AM.
WHERE IS THIS KETTLE EVERYONE KEEPS INTRODUCING ME TO?
Let's hope, if this happened to several people, that the situation will be resolved before the 5th. Would hate to lose access to the game until support replies.
I've just gotten my digital CE codes. fyi, i bought mine straight frm SE store, i didn't get the email notification though, i had to login into SE strore, check on my order and click UNLOCK EXPANSION CODE
Bought mine from SE store and got the code finally and registered it on the mog station.



Finally, my code arrived 30 minutes ago. I'm glad they overlap early access or I would have been pretty upset about this one!

yeah i had to go to my purchase confirmation and hit the download button, thats when i got it today
I got an email saying my registration code is on the SE account, My Orders page. So I log into my SE account with that same email and I go to My Orders and I do not have any orders. I've never used the SE Store for anything except this expansion. Is it possible I logged in to the store with email B but the code confirmation is being sent to email A?
|
|
![]() |
![]() |
![]() |
|
|
Cookie Policy
This website uses cookies. If you do not wish us to set cookies on your device, please do not use the website. Please read the Square Enix cookies policy for more information. Your use of the website is also subject to the terms in the Square Enix website terms of use and privacy policy and by using the website you are accepting those terms. The Square Enix terms of use, privacy policy and cookies policy can also be found through links at the bottom of the page.

Reply With Quote




