Random Huge FPS Drops since 06/04/2019

[Archambault]

So it's not just me! That's a relief. It's funny that the above screenshot is stuck at 11FPS, that's the precise number my framerate drops to during it's 5-10 second spats. I last logged a few minutes ago and before that, on 6/7/19 I believe. I can't imagine what changed between then. And I made sure I'm on max power settings with NVIDIA enabled and updated. The game was running like a dream until this.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (8 CPUs), ~2.1GHz
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
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SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3240 x 2160 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9140
SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

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SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
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SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8242
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2018 00:00:00
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Random Huge FPS Drops since 06/04/2019 - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
FINAL FANTASY XI for Windows - Official Benchmark Program 3
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Update Helper
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
FINAL FANTASY XI for Windows - Official Benchmark Program 3
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23026
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 391.40
NVIDIA Graphics Driver 391.40
NVIDIA Optimus Update 31.1.10.0
NVIDIA Update 31.1.10.0
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Update Core
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000022F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003064
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001ACC
C:\Program Files\Windows Defender\MSASCuiL.exe 00000D0C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000108
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000844
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000020D8
C:\Windows\System32\RuntimeBroker.exe 0000099C
C:\Windows\System32\SurfaceDTX.exe 00000AB4
C:\Windows\System32\smartscreen.exe 00002DD4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001968
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000005FC
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00001ED8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003140
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A70
C:\windows\Explorer.EXE 00000924
C:\windows\System32\SurfaceColorTracker.exe 00001248
C:\windows\system32\ApplicationFrameHost.exe 00001ABC
C:\windows\system32\DllHost.exe 000024AC
C:\windows\system32\Intel\DPTF\dptf_helper.exe 00002568
C:\windows\system32\SettingSyncHost.exe 00001438
C:\windows\system32\browser_broker.exe 000019F8
c:\windows\system32\sihost.exe 00000EB4
c:\windows\system32\svchost.exe 00001EB4
c:\windows\system32\taskhostw.exe 00002AB8

[Einmimiria]

Thank you for the update BrynXai.

Generally, your connection won't affect your frame rate. If you aren't perceiving any input latency, I don't think it's the connection. It sounds like there is something preventing the game from using all of your PC's resources. It's a bit difficult to tell where that is coming from, so there are a few suggestions that may help:

1) Disable any overlays you may have active (Geforce Experience, Discord overlay, etc.). These have been known to interfere with the game in some situations.

2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

4) Do a clean reinstall of your graphics card drivers (even if they are up to date).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[BrynXai]

Thank you for the update BrynXai.
***Adding** I don't have this issue with other games i play that a bit more demanding, Battlefield V and The Division 2, which makes this a lot more difficult to pinpoint, I agree ***


Generally, your connection won't affect your frame rate. If you aren't perceiving any input latency, I don't think it's the connection. It sounds like there is something preventing the game from using all of your PC's resources. It's a bit difficult to tell where that is coming from, so there are a few suggestions that may help:

1) Disable any overlays you may have active (Geforce Experience, Discord overlay, etc.). These have been known to interfere with the game in some situations.

2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

3) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

4) Do a clean reinstall of your graphics card drivers (even if they are up to date).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I usually have a clean startup with bare minimum programs. I haven't tried compatibility mode but it's strange for it to be win 10 issue because I been using win 10 since 2015 ish to be the issue. no issue before.
I'll try doing a clean install again with DDU, but it's going to be like the third time.

I'm trying to pinpoint why and what is going on in my system, but I can only 100% for sure know that it started 06/04/2019.
I'm running an RTX 2080 ti, I highly doubt overlays are the cause of this. but I barely use Discord outside Raid, or Gforce experience, I've completely uninstalled it. still getting the same lag drops

I AM experiencing input lag, the input isn't really smooth at under 10 FPS or even at below 30fps. IDK if that be in any shape or form be considered smooth but idk.

Thanks for the support, I'll update you if these suggestions work.

[BrynXai]

Nope, none of those solutions worked!

Here's one of the reasons I doubt it's my system, If I leave/reenter the same zone, or if I just do a quick log out to menu screen. my fps goes back to normal for a little time.
I never had this problem before, even on my old system that I just replaced 2 months ago.

[Aled]

This is really frustrating because imagine being in a group trying to clear something and you can't perform. then get forced out and replaced.
I had ZERO technical issues with the game prior this week.

I've invested a lot of money and time to run my games.

This is exactly how I feel - frustrated. I too have invested a lot of money to run my games [mostly this one - ] and it makes no sense to me that everything could be running so buttery smooth for so long to just stop so abruptly with no changes on my end.

I really hope there is some kind of fix that works. The only consolation I have is knowing that I'm not the only one experiencing this/seeing the issue start around the same time.

[BrynXai]

worst of all the solutions they give you are things you already stated you've done on the first initial post. so makes you think if they're even reading the post.

This is exactly how I feel - frustrated. I too have invested a lot of money to run my games [mostly this one - ] and it makes no sense to me that everything could be running so buttery smooth for so long to just stop so abruptly with no changes on my end.

I really hope there is some kind of fix that works. The only consolation I have is knowing that I'm not the only one experiencing this/seeing the issue start around the same time.

[Aled]

I did manage to find a fix after playing around with different settings. After thinking about it a little more, I thought that maybe this all started right when I updated with the June 2019 Windows update. Sure enough, "Game Mode" was turned back on on my computer. I turned it off and I also disabled fullscreen optimizations, and everything went back to normal. It's as if something was preventing my system from dedicating the appropriate resources to XIV. If you haven't already, these might be things to check? I hope you can find a fix on your end.

[DarkArvan]

ive got the same problem, it was caused by Corsair iCUE software, that used up 30% of cpu usage.
please check it via task manager.

[BrynXai]

where do I fine the full-screen optimizations?

I did manage to find a fix after playing around with different settings. After thinking about it a little more, I thought that maybe this all started right when I updated with the June 2019 Windows update. Sure enough, "Game Mode" was turned back on on my computer. I turned it off and I also disabled fullscreen optimizations, and everything went back to normal. It's as if something was preventing my system from dedicating the appropriate resources to XIV. If you haven't already, these might be things to check? I hope you can find a fix on your end.

[BrynXai]

I check for memory leaks and if anything is killing my CPU. the game itself is around 30-40% and Icuq is running 0.1 to 0.6 % of my CPU workload.
I wish it was that simple as an iCUE issue.

ive got the same problem, it was caused by Corsair iCUE software, that used up 30% of cpu usage.
please check it via task manager.