Pardon my cynicism but SE, while I have intense respect for their work on the game, have a history of doing things that make no sense.
The housing situation has been deplorable for several years and despite the tremendous amount of feedback, there has been very little improvement. There are a multitude of ways housing can be vastly improved without an overhaul, but SE seem disinterested in little other than token tweaks that often just swap one problem for another. If you're unaware about any of this, just take a peek at the housing forums and you will see the vast majority of posts are complaints from players who meet the prerequisites to get a house, but are unable to to get one.
For a few weeks SE decided to take away need rolls from alliance raids and this decision was made based on the looting habits of the japanese community. Not only did they not obviously not look at how the western audience handles loot, they also misjudged how the japanese felt because they ended up hating it as well. After huge community backlash from all regions need rolls were brought back.
While the next two are not from the game devs themselves, it's still SE.
The Mog Station got a shopping cart only very recently. Before you had to buy everything individually. Not only was this very awkward, it also caused problems for players who bought duplicates of items. For some players their banks flagged these duplicate purchases as suspicious activity and locked the account, which meant SE didn't get paid. And SE's reaction to this? Ban the account of the player even if they explained that the charge-back their bank did was an automated response they had no control over. For whatever weird reason SE also didn't take the items back even at the request of the player, which would make sense if they considered them not paid for. Why SE would rather lose sub money by blindly banning accounts instead of retain it by helping players is beyond my understanding.
There is a thread on the front page right now from a player who was reported for offensive language but the GM does not explain exactly what the offence was, leaving the player to guess what they did wrong. This is far from the first time I have seen something like this. I have been seeing this particular issue pop up every so often since I started playing.
So yea while I would love to assume everything is going to be okay for hrothgar and viera hairstyle customisation, I simply cannot. As I said before for the viera it could simply be an unfinished product because how hair is chosen is an identical process to the current races. I am not too worried about them. However hrothgar are a different story, which brings up questions about what happens at the aesthetician, and if bought hairstyles from sources such as the mog station will be unable to be used due to the fact that there is literally no customisation option labelled as "hairstyle".
I would like to believe SE will go about this logically. I completely agree that forcing players to fantasia to change hair and preventing them from using hairstyles they bought would be ridiculous. But SE have already done ridiculous things : /
Actually people who assume everything about the hair situation is going to be okay would be setting themselves up for disappointment if it turns out not to be okay. Whereas for me if things remain unchanged I'm already used to the concept and have already processed the disappointment, and if they do change to be just as good as the current races then I will plainly just be happy.



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