steam code for pre-order of Shadowbringers not compatible with Mogstation?

[Sofy]

did you go here first with the code you got?
https://support.na.square-enix.com/f...la=1&kid=72149

Yeah did T_T still not working...
And i dislike asking SE support... never getting anything resolved...

[Krotoan]

Yeah did T_T still not working...
And i dislike asking SE support... never getting anything resolved...

If you have pre-ordered FINAL FANTASY XIV: Shadowbringers on Steam, you can find your 20-digit Early Access code by navigating to your game library and selecting “FINAL FANTASY XIV: A Realm Reborn.” On the right-hand side of the game page, find the “Links” section and select “CD key.” The 20-digit early access code will be listed there, starting with “RF4A.” If you have pre-ordered the physical Steam Collector’s Edition, your 20-digit RF4A pre-order code will be sent directly along with your order confirmation and you can proceed to Step 2.
Log in to the Mog Station using the Square Enix Account you wish to participate in early access with.
Select the "Your Account" tab on the top-left corner of the screen.
Select the service account you wish to register your code on. If you have multiple service accounts (represented as tabs named FINAL FANTASY XIV 1, 2, etc.), please select the service account you wish to register your code to. If you only possess one service account, proceed to Step 5. Please confirm the appropriate service account by verifying that the service account has the character names and Worlds that you want to send the bonus items to. Please be careful as your bonuses will not be received on your desired service account if you select the wrong service account.
After confirming your Service Account, select "Enter Pre-order Bonus Code (Early Access Code)."
Enter your Early Access Code, then click “Next.”
Confirm details, then click “Next.”


How to Confirm Pre-order Bonuses

To confirm early access, please visit the Mog Station, log in, and select “Your Account.” You’ll see a circle (“O”) mark in the Shadowbringers Early Access area in your “Account Status” section. To confirm pre-order bonus items, please visit the Mog Station, log in, and select “Your Account.” Select “View additional items” in the “Bonus” section.

Followed those instructions?

[Sofy]

Followed those instructions?

absolutely

[Krotoan]

absolutely

Sadly it looks like if you're doing everything they say and it's still not working.. you need to contact customer support.


Are you trying to link a steam bought upgrade to a non steam account?

[Sofy]

Sadly it looks like if you're doing everything they say and it's still not working.. you need to contact customer support.


Are you trying to link a steam bought upgrade to a non steam account?

I had the original physical edition of version poopy (PC edition 1st realease)
When it was re-launched, bought em all via Steam ^^;
Maybe that's why? dunno, never had an issue with others expansions before.

[Krotoan]

I had the original physical edition of version poopy (PC edition 1st realease)
When it was re-launched, bought em all via Steam ^^;
Maybe that's why? dunno, never had an issue with others expansions before.

There was some noise recently about how the steam version was going to affect people who had both kinds of license on the same account.. this may be related. I don't know enought to advise though. Sorry. I do hope you get it figured out .