They're aware that the current housing system isn't meeting player expectation and that players are unhappy.

They have not been totally silent. They told us last summer they were trying to work out a way for alts to share a house already owned by an account. They acknowledged the request for Ishgard housing at the NA FanFest. They mentioned other player housing concerns at the EU/JP FanFests.

But what you're doing is demanding they tell us that they're going to make housing what you want it to be. They aren't going to do that.

Like most game developers, they aren't going to say anything unless they have something specific they are preparing to implement that is in the final stages of completion, or they are at least confident they'll be able to implement when finished. Players have a tendency to take vague statements of intent as concrete promises, or even to twist more specific statements as meaning something they don't.

They are not ignoring the issues. When they are ready to implement a change, you can be sure we will hear about it.