It s not lootboxes per see but rather extreme RNG on itemization. You cannot control which boss will award a loot and will have no guarantee if that boss drops something for you, the item you want will drop.
Furthermore, that item can drop with increased ilvl value and secondary stats adjustment, making it a giant slot machine. But it s a bit like the atma system.
Back in WoD the algorithm was decent because there was some sort of bad luck protection and I think were weighted against efficiency for your class (meaning after only a few weeks the game would usually give you the missing item you were after), but in BFA it doesn't really work.
Plus the ilvl system with insane titanforging (you can basically get the equivalent of savage raid gear in the equivalent of level 70 dungeons in wow) lead to increasingly silly requirements from pick up groups to join content that was easily accessed before this system (if you drop the farm one week and lag behind you're basically screwed).



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