While I haven't been a fan of stormblood in general, I think that's just a symptom of a long running game. I personally believe that when it comes to feedback dev teams need to be extremely about making changes on it. Just due to the fact you can't please everyone and people only really give feedback when they're not happy. Because of this they have to look at sub numbers to gauge how happy people actually are. Things turn into a mess if they try to implement everything that people say here on the forums. Especially when the people who post here probably represent a tiny fraction of the overall community. Every single game out there receives the complaint of lack of innovation. Though I feel like that's something that is easier said than done. Ignoring the fact that new ideas are hard enough as it is to constantly put out, it also means that there is going to have to be change. Something that people tend to despise. You look at wow and they changed their hotbar layout and people practically rioted. The job changes are also a bit of evidence of trying to be a bit more innovative only to piss people off because it isn't what it used to be. So they've got to be very slow as they make changes and see how people react to it rather than shocking players with massive changes. I also think people who call devs lazy are the ones that tend to be entitled. They don't understand everything the devs are up against, they don't seem to understand everything the devs are up against.
I can't imagine that SE will ever invest in the game more than they have to simply because of the reputation MMO'S have when it comes to profit. Which is understandable considering the number of them that have turned to be free to play. I kind of suspect even though it seems to be a successful mmo it isn't making a big profit to SE. Probably just more money in making new games compared to what an mmo will make. I don't know the cost of running and maintaining the game but I suspect that it's not a small amount. While it may look like they're making bank off thousands of people paying 14 dollars a month I can only imagine most of that has to go back into actually running the game. I can't imagine that SE or any investors they may have are going to be to willing to fork over the money to upgrade infrastructure when that money could be going to a new game that probably makes more money for cheaper.
I hate euraka but I kind of get the feeling that it is something meant for ffxi players, since if I remember correctly they shut that down? So it may have been created to appease those players to get them to migrate over. While I miss the days we were getting 3 dungeons an expansion, I look back and remember how out of the three they would release at the time one of them was always just terrible. I think reducing it to two has been beneficial in their efforts to make better dungeons, even if they are all extremely repetitive. I haven't had that. "Oh God, not stone vigil hm." Feeling for a long time. Well unless I get it in one of my other roulettes.
I do think they do listen, it just doesn't seem like it at times cause they have their limitations and have no choice but take it with a grain of salt as they have to work slow and careful to make changes as they look over all the other factors of what making changes based on that feedback would cause. Which frustrates players because if we don't like something we tend to want it now, and we don't care about what it would take. So it just gives the impression that they don't listen or are being lazy.