Quote Originally Posted by Einmimiria View Post
Thank you for the reply NicoKirito.

I apologize for the delay in my response. I can say that if it was a server issue, it would be affecting a lot more people (similar to the DDOS attacks causing network issues for the EU Data Center recently). The North American Data Centers haven't been experiencing issues to that degree. You did provide a the ping timeout information, but that only really states that you lost connection with the server, not where exactly. The trace route looks pretty normal, what time of day was that conducted?

I'd like to get some more information about your disconnections, notably, when do they occur? Is there a pattern to it (Only while in instances, Only while teleporting, etc.)? How often does it happen?

Additionally, are you using a wired or wireless connection for your PC and PS4?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!


The disconnects occur randomly. I can be disconnect while being afk and I can be disconnected while in an instance. Does this game offer any log files that I can review? As for my connection both the PS4 and PC are connected directly to my modem which I have had replaced three times already. This has been going on for a couple of years not but I am getting really fed up with this connection loss.