9002 Disconnects

[NicoKirito]

Hello NicoKirito.

To clarify, I wasn't referring to your default browser. The game will use the Internet Explorer web browser to connect to the internet. It's still comes with Windows 10. In the Search Bar, just type Internet Explorer and you will find it.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have made the changes. What should do on my PS4 because I experiencing the same disconnects on there as well?

[NicoKirito]

I have made the changes. What should do on my PS4 because I experiencing the same disconnects on there as well?

I have made the changes and i still disconnected today. Can you prove to me that this isn't a server issue. I showed the time out that I had and my tracert.

[NicoKirito]

I have made the changes and i still disconnected today. Can you prove to me that this isn't a server issue. I showed the time out that I had and my tracert.

This needs to be resolved please.

[Einmimiria]

Thank you for the reply NicoKirito.

I apologize for the delay in my response. I can say that if it was a server issue, it would be affecting a lot more people (similar to the DDOS attacks causing network issues for the EU Data Center recently). The North American Data Centers haven't been experiencing issues to that degree. You did provide a the ping timeout information, but that only really states that you lost connection with the server, not where exactly. The trace route looks pretty normal, what time of day was that conducted?

I'd like to get some more information about your disconnections, notably, when do they occur? Is there a pattern to it (Only while in instances, Only while teleporting, etc.)? How often does it happen?

Additionally, are you using a wired or wireless connection for your PC and PS4?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[NicoKirito]

Thank you for the reply NicoKirito.

I apologize for the delay in my response. I can say that if it was a server issue, it would be affecting a lot more people (similar to the DDOS attacks causing network issues for the EU Data Center recently). The North American Data Centers haven't been experiencing issues to that degree. You did provide a the ping timeout information, but that only really states that you lost connection with the server, not where exactly. The trace route looks pretty normal, what time of day was that conducted?

I'd like to get some more information about your disconnections, notably, when do they occur? Is there a pattern to it (Only while in instances, Only while teleporting, etc.)? How often does it happen?

Additionally, are you using a wired or wireless connection for your PC and PS4?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

The disconnects occur randomly. I can be disconnect while being afk and I can be disconnected while in an instance. Does this game offer any log files that I can review? As for my connection both the PS4 and PC are connected directly to my modem which I have had replaced three times already. This has been going on for a couple of years not but I am getting really fed up with this connection loss.

[NicoKirito]

The disconnects occur randomly. I can be disconnect while being afk and I can be disconnected while in an instance. Does this game offer any log files that I can review? As for my connection both the PS4 and PC are connected directly to my modem which I have had replaced three times already. This has been going on for a couple of years not but I am getting really fed up with this connection loss.

Btw this does affect many people. Haven't you seen the forum posts?

[Einmimiria]

Thank you for the reply NicoKirito.

To clarify, I wasn't suggesting that others haven't been having connection problems, only that a server-wide issue would affect more people (in the DDOS example I gave, this forum was flooded. Something we are not seeing here).

Additionally, I'm not sure if it's your equipment either if you tried all of the troubleshooting above. It's more likely something along your route.

The ping test you did is useful for seeing when you disconnect, but not exactly where along your route. I'd like you to conduct a similar test, but this time can you do a trace route immediately after you disconnect? This might give us better insight into where the issue stems from.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!