EU situation is unacceptable at this point

[Kirsten_Rev]

Why? Because the above poster quoted the legal limitations of what SE are obligated under law to do in this situation? This issue is caused by something outside their control, which is covered under that User Agreement as I mentioned in another thread, and thus they owe you nothing. That User Agreement basically states that you accept that there is always a risk that for whatever reason the game is going to have connection problems and that they have no obligation to reimburse or compensate you for it, especially if it's out of their control. You accepted that when you signed up your account, and you accept that every time you click 'Login'. End of story.

Yes connection problems/DDoS attacks are horrid, and we all just want to play this game. But you're forgetting who the real villan is here - and no, it is not SE, it is the digital vandals who cause these disruptions in the first place (DDoS attacks are unfortunately almost impossible to prevent as they work by emulating normal internet traffic, and usually only resolve themselves when the ones responsible just stop or give up). Blaming SE for everything that goes wrong may be the hip thing to do, but it's not right.

I sincerely wish at times like these the forums had a thumbs-down button. These complaints are not about assigning blame. Did you bother to read the OP? I'm going to recreate the post with a few statements emphasized.

I'm not going to write an essay about this frustrating situation. I'm just really disappointed by how SE handles this whole thing.

Yeah, I'm aware that DDOSING is part of the current problem but the EU data Center has been the laughingstock of this game for a while now. We went from Chaos dcing and lagging at least 1 day per week to having this issue multiple times a day now.

I've been playing MMO's for about 20 years now and never seen anything like this. I might have seen similar situations but at least when something like that happened in other games the devs had the guts to compensate the players with free playtime.

SE is neither fixing the situation NOR compensating EU players and FFXIV players in general. It's like they don't even care anymore at this point.

Bottom line is: The game has been crashing and lagging a ton lately. Do something about it or compensate your players >.>

The theme here is not blaming SE for the DDoS attacks: it's frustration at the lack of response to a problematic situation. It is frustration with the fact that SE is acting precisely as you are - which, by the way, means your comments are entirely unhelpful, and serve only to further anger players who are already angry.

This isn't about villains. It isn't about finding a guilty party. It isn't about legal limitations, nor what we're owed, nor what players accepted in the fine print. It's about the fact that customers are unable to use SE's product, and they are upset at the situation. SE has a vested interest in addressing it somehow, because regardless of 'obligations', unhappy players quit, harming their bottom line and the in-game community we all participate in.

This sort of response is exactly why so many people fly off the handle with similarly unhelpful comments about white knights. It willfully distorts the issue, defining good customer service as fulfilling all legal obligations, all in an effort to... what, exactly, justify SE doing absolutely nothing to mollify upset customers just because legally they don't have to? Who benefits from being told to just shut up and continue to pay for a product they can't properly use, all because the developers aren't technically at fault for their problem?

[JohnSpawnVFX]

I sincerely wish at times like these the forums had a thumbs-down button. These complaints are not about assigning blame. Did you bother to read the OP? I'm going to recreate the post with a few statements emphasized.


The theme here is not blaming SE for the DDoS attacks: it's frustration at the lack of response to a problematic situation. It is frustration with the fact that SE is acting precisely as you are - which, by the way, means your comments are entirely unhelpful, and serve only to further anger players who are already angry.

This isn't about villains. It isn't about finding a guilty party. It isn't about legal limitations, nor what we're owed, nor what players accepted in the fine print. It's about the fact that customers are unable to use SE's product, and they are upset at the situation. SE has a vested interest in addressing it somehow, because regardless of 'obligations', unhappy players quit, harming their bottom line and the in-game community we all participate in.

This sort of response is exactly why so many people fly off the handle with similarly unhelpful comments about white knights. It willfully distorts the issue, defining good customer service as fulfilling all legal obligations, all in an effort to... what, exactly, justify SE doing absolutely nothing to mollify upset customers just because legally they don't have to? Who benefits from being told to just shut up and continue to pay for a product they can't properly use, all because the developers aren't technically at fault for their problem?

Except you haven't thumbed-down any comments attributing blame on SE for these issues. But when someone replies to them, you immediately come knocking, saying that's not the point of this thread. Have you told them that as well? Or you're only interested in shutting down one of the sides of the discussion?

That post was in reply to someone who was saying that SE might be liable to be sued for false advertisement, hence quoting the ToS saying they're not. If someone feeling emotionally affected by these issues that they have to fly into a rage immediately when they see posts like this, that's no one's business but themselves. We're not here to keep someone's anger issues in check, nor coddling emotional outbursts-prone people. We're here to discuss all aspects of an issue, no matter how some of them might trigger some people. That also includes supressing misinformation ("you can sue them for false advertisement, every time you have a grievance with them") with facts ("the ToS you accepted when you registered says you waive that right"), no matter how much that might upset people.

[Kleeya]

I sincerely wish at times like these the forums had a thumbs-down button. These complaints are not about assigning blame. Did you bother to read the OP? I'm going to recreate the post with a few statements emphasized.

Then i would have downvoted your last posts as well. Even i, whose native language is not english, does understand how it is relevant. I can only advise you to never take 20+ years loans in some crooked banks, you will only end up in the street with nothing left if you start throwing tantrums at them or asking for compensations in contradiction of the terms you have agreed to.

But i will try to explain it to you anyway with simple words : on the internet, s*** happens. Go do something else while it ends without being salty.

As for the op, he sure didn't play a lot of different mmos to never have seen way worse elsewhere.

[Lastelli]

Then i would have downvoted your last posts as well. Even i, whose native language is not english, does understand how it is relevant. I can only advise you to never take 20+ years loans in some crooked banks, you will only end up in the street with nothing left if you start throwing tantrums at them or asking for compensations in contradiction of the terms you have agreed to.

But i will try to explain it to you anyway with simple words : on the internet, s*** happens. Go do something else while it ends without being salty.

As for the op, he sure didn't play a lot of different mmos to never have seen way worse elsewhere.

Honestly, this isn't really comparable to bank loans. This is about customer satisfaction. If you provide a service and your paying customers cannot use that service for reasons outside of their control, obviously they will be bothered. It doesn't matter if you're under no legal obligation to provide compensation, if you do value your customers, you at least should consider some form of compensation (like, give something to all the crafters that wasted millions of gil of crafting materials because of server issues). It doesn't necessarily needs to be money or play time, but at least they should show that they care. Especially when the problem is so persistent and serious that it can potentially turn players away from the game.