PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[Penthea]

Yes it would explain not getting the emails but I think it could cover some of the complaints about the timer. While anecdotal I've seen enough people lose houses that I believe many have no idea what the timer value is on their house. If their house demos due to misdirected email I would not be surprised to hear them say the timer was broken. I'm not saying there aren't some folks who have seen a flaky timer but the fact is none of us know the value until the 15 day mark when it pops up under the estate housing tab. That's assuming people even know to look there.

I have seen quite a few people state their house got demolished because they didn't know they had to go inside the house to reset the timer. They thought being in the garden was enough. One of these people was even growing crops consistently, but this doesn't count as house use.

SE really need to be clearer in-game and the Lodestone about the whole demolition process. Another thread relating to this showed how hidden this information is in the game, and how it's near absent in the Lodestone.

The above added with emails being sent at the wrong times, the wrong people or not at all...it's not surprising people think their timer is bugged sometimes.

[Alleo]

There has been more posts than that on reddit over the last few weeks but since most of the posters did not report back I was never sure if I should even post them. One poster got an email that said that he has 10 days left, while in truth it was only three days. Another one posted the answer from the GMs where they said that it was reclaimed too early but people were still skeptic about this.

In the end its strange how this is still going on, either a lot of people wants to simply troll, made mistakes or there is some kind of truth to this. The accepted bug section even has one post about getting a message about the timer even though they have been inside their house.

I really hope that these are all mistakes and no single bug exists...that would make me at least feel a bit safer about not losing my house.

[DRKoftheAzure]

Obviously you could make the argument SE should make it more visual with mog mail or pop up messages when it gets close to demolition day.

The best solution to the problem at hand for people who always active. Mogmail needs more uses in game for stuff like that.

[AlphaSonic]

I've also got a Demolition mail and I don't even own a house, I've already posted a thread in the Techincal Support forum. Worse part is I can't even check the house since i'm not in that World.

[Claviusnex]

There has been more posts than that on reddit over the last few weeks but since most of the posters did not report back I was never sure if I should even post them. One poster got an email that said that he has 10 days left, while in truth it was only three days. Another one posted the answer from the GMs where they said that it was reclaimed too early but people were still skeptic about this.

In the end its strange how this is still going on, either a lot of people wants to simply troll, made mistakes or there is some kind of truth to this. The accepted bug section even has one post about getting a message about the timer even though they have been inside their house.

I really hope that these are all mistakes and no single bug exists...that would make me at least feel a bit safer about not losing my house.

I hear about people getting 10 day notices but when I was waiting for my house to demo all I saw was a notice at 15 days and another at 3 days. Makes me wonder if the demolition process is run in batch with an interval other than daily. Like maybe weekly. If it is it might explain why maintenance seems to have an effect on some folks and not others if it results in skipped or duplicate demolition scans.

[Penthea]

I hear about people getting 10 day notices but when I was waiting for my house to demo all I saw was a notice at 15 days and another at 3 days. Makes me wonder if the demolition process is run in batch with an interval other than daily. Like maybe weekly. If it is it might explain why maintenance seems to have an effect on some folks and not others if it results in skipped or duplicate demolition scans.

If that is the case why did SE state they would send them at specific times?

[Claviusnex]

If that is the case why did SE state they would send them at specific times?

I don't know but I've come to the opinion you can't trust or take much of what SE says at face value. As I've said I received 15 and 3 day notices where others appear to have seen 10 day notice. Why the difference? Beats me. I'm just working on the premise that if we could determine some of the conditions when there is a lack of notification or problems reported with the timer maybe someone in SE will take interest and try to figure it out.

[Alleo]

I don't know but I've come to the opinion you can't trust or take much of what SE says at face value. As I've said I received 15 and 3 day notices where others appear to have seen 10 day notice. Why the difference? Beats me. I'm just working on the premise that if we could determine some of the conditions when there is a lack of notification or problems reported with the timer maybe someone in SE will take interest and try to figure it out.

But the problem is, that if someone gets a notice that their house will demo in 10 days and that person might wait a few more days for a couple of reasons, than it might be too late because it was truly only 3 days that were left thus if they came back 4 days later they would have lost their house.

I also checked up everything (Spam, mail at the website) but I still did not get a notice at all and I was at 10 days for one house (Thankfully I knew when I had to go back). If people get different mails, wrong mails or no mails at all then maybe there is something wrong with the system and there should be another step involved so that people dont lose their house because of that.

[worldofneil]

But the problem is, that if someone gets a notice that their house will demo in 10 days and that person might wait a few more days for a couple of reasons, than it might be too late because it was truly only 3 days that were left thus if they came back 4 days later they would have lost their house.

The email has the earliest date/time the house will demolish, so regardless of 3 days, 10 days or whatever... the date is right there, they just have to read it.

I also checked up everything (Spam, mail at the website) but I still did not get a notice at all and I was at 10 days for one house

Unfortunately email is guaranteed and this is no fault of SE. All they can do is hand the email to your provider and it's then their job to get it to your mailbox. Obviously it will vary by email system, but your junk email folder isn't all the emails you received. In most cases this is just the emails that are "probably junk". The ones your provider thinks are definitely junk will have been deleted or bounced before they even got to you.

You're only noticing the lack of this email because you're expecting it. The other ones you aren't getting you weren't expecting so you don't know they're missing.

[Claviusnex]

But the problem is, that if someone gets a notice that their house will demo in 10 days and that person might wait a few more days for a couple of reasons, than it might be too late because it was truly only 3 days that were left thus if they came back 4 days later they would have lost their house.

I also checked up everything (Spam, mail at the website) but I still did not get a notice at all and I was at 10 days for one house (Thankfully I knew when I had to go back). If people get different mails, wrong mails or no mails at all then maybe there is something wrong with the system and there should be another step involved so that people dont lose their house because of that.

I'm not denying that there is a problem but nobody from SE won't do a thing if some conditions can't be defined as to what happens. As I said I never saw a 10 day notice so why does someone get one of those or why did I get 15 and 3 day notices. This is regardless of when the 10 notice was received and might give some insight into what is happening. What did the delayed 10 day notice email show for time stamps and delivery route? Was it across maintenance windows? There is a lot more to looking at a problem than just saying it's broken. If I were SE I would keep an open problem report to collect this information but as they don't appear to be doing that it is left up to the players to do the problem determination for them.

I'm not even sure if conditions for problem notifications can be defined such that SE will do anything about it. Given their history I highly doubt they will do much of anything even if players can come up with a set of conditions that cause the error. I'm willing to bet if YoshiP could have his way he would just yank housing from the game entirely but realizes it's too late for that.