Quote Originally Posted by Bayohne View Post
Greetings everyone,

Apologies for the delay in sharing a response regarding this matter.

From our investigations, we have not found cases where housing demolition warning emails were not sent to users who were approaching an estate demolition deadline. To ensure that important notifications such as these are received, we ask you to confirm that your email address is up to date in your Square Enix account settings.

However, if you feel there was an issue regarding your estate being demolished erroneously then it is imperative that you submit a detailed bug report (either via the official forum, (NA) Support Center/(EU) Support Centre, or an in-game GM call) so that the team can do a thorough investigation. We would need information from those affected directly to ensure we gather as much pertinent information as possible.
This is from the last housing-panic-thread. Unless I've missed something, they looked into the matter, couldnt confirm a bug and are asking everyone to post their reports so they can investigate those case by case (Thats at least what they said in a follow up post in that thread).

So... unless there is any new information, I concluded that the whole "losing house because of a bug"-thing is a hoax, either designed to frighten people or because someone didnt understand that they had to walk into their house (and not only step into the garden) and is now trying to blame it on a bug.

Again: Timer is annoying, but necessary and working - both to free houses and correctly as in: not demoliting houses before the 45 day mark. Thats what I gathered - until someone brings me actual evidence that there is a bug.