Genuinely wasn't expecting so many replies!
To the most common points:
- When I first got the house, I spent a good few days just hanging out there, messing about with decorations, etc. As I mentioned in the OP, real life happened. I had very limited time to play FFXIV and things that are "time limited" (ie: a finite number of Cactpot draws for a chance of 1st prize, and seasonal events) were the things I prioritised. Hell, I kept buying the furnishings from the season events in that time because I fully intended to get back and stuck into that house when I was able to play more again.
I get that these systems exist to free up housing plots from people who aren't "active", but in my mind I still was. It would have been just a few minutes a month, if I'd known, to keep the upkeep. I genuinely never considered that as someone paying their subscription and logging in regularly, that content I had earned would be taken away.
- My knowledge of housing came from having private chambers / apartments / the FC house. I knew how the furnishings worked, stuff like that. I figured I knew how it worked - I didn't think there was any need to go looking for hidden catches. I thought I'd just enjoy the experience of figuring it out as I went along, and that's what I find lacking about the poor level of in game communication about this.
I like figuring stuff out in the game on my own. I don't trawl through the Lodestone, I follow the FFXIV Twitter for news updates and stuff, but I enjoy the experience of asking FC friends things, or exploring. Reading every new Lodestone article in case something might be relevant to an in-game activity I do in the future isn't really how I play. It doesn't feel like that should be a requirement for not losing your stuff.
I do understand some of these responses - for a lot of you who are here on the forum, it probably means you are that sort of player who reads up on fan sites, forums, wikis etc. I have been that player in the past, in MMOs over the years. But not everyone is, and for the most part Square Enix do cater to both kinds of player. Think of all the help text that is in the game - how frustrating would it be if other systems weren't explained as you used them? I was invested in playing the game, and that shouldn't come with a requirement of reading every set of patch notes and every article on the Lodestone.
What we're talking here is the difference between "I like reading up on a feature to understand it better", which is the angle I think a lot of these replies are coming from, and "I have to read up on a feature because otherwise things I've invested time and effort into will disappear". It's easy to say "How could you not know?" with the benefit of hindsight and already knowing, but here I am - an actual example of someone who's played the game a lot, and didn't.
- To the people wondering if I'd just missed it somewhere, I did actually watch some YouTube videos of people buying their houses during the same period I did. There's definitely no mention of the auto demolition schedule when you purchase a new house.