I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.