Satisfaction survey from SE, why?

[Vstarstruck]

Hello, I've worked for multiple companies that send customer service follow-up surveys, and I've seen the results of them. In short, not enough people fill out "the agent was helpful" and too many people use the survey as a punching bag for "this company is the worst company I've ever had the misfortune of dealing with, I hope they go bankrupt" and then rate the agent a zero. The surveys are supposed to be for finding blindspots in customer service, but they largely just get used to fire temporary/probational hires.

and how do you know if that is an outlier or not? I really think you need more proof then personal experience. Also you should of clarified that in your first post about it, not making everything sound like a fact.

[KisaiTenshi]

and how do you know if that is an outlier or not? I really think you need more proof then personal experience. Also you should of clarified that in your first post about it, not making everything sound like a fact.

No I think you just wanted to argue with me over the point I wasn't making making.

Few people respond to customer service surveys, because they are quite literately spam. It's like tipping a server at a restaurant. In fact every fast food place out here has "how was our service?" things on their receipts and they have to beg people with free goodies to fill them out. One local place actually forces the staff to upsell the actual customer service survey address, and you can tell they're so not into it. You are not obligated to fill the things out, but they can mean the difference between keeping a job or getting fired if there aren't enough positive responses every month.