Fanfest Las Vegas 2018: Merchandise Considerations and Feedback

[Bayohne]

Greetings,

Thanks for the comments and feedback you've been providing regarding the Fan Festival merchandise experience from previous events! I also want to assure you that we're very aware of your comments and working hard to improve the experience for everyone attending the Fan Festival in Las Vegas. While I can't share too many details right now, I can confirm that we'll have a pre-order program that will allow attendees to purchase merchandise ahead of time.

We'll be sure to share the full details as we get closer to the event, so please hang tight a bit longer!

[ExKage]

Greetings,

Thanks for the comments and feedback you've been providing regarding the Fan Festival merchandise experience from previous events! I also want to assure you that we're very aware of your comments and working hard to improve the experience for everyone attending the Fan Festival in Las Vegas. While I can't share too many details right now, I can confirm that we'll have a pre-order program that will allow attendees to purchase merchandise ahead of time.

We'll be sure to share the full details as we get closer to the event, so please hang tight a bit longer!

Thank you, it's really nice to hear that! I know criticisms and complaints are hard to hear. We'd all love to just plain enjoy the FanFest and allowing for the pre-purchase is honestly something I think really helps.

NarikoStar's additional suggestion of having time slots for pre-purchase pick-ups actually sounds really good too!

... off-topic but when did that little watermark appear on your posts. Is that new o.o I can't believe I never noticed it before!

[Wolftamer]

Greetings,

Thanks for the comments and feedback you've been providing regarding the Fan Festival merchandise experience from previous events! I also want to assure you that we're very aware of your comments and working hard to improve the experience for everyone attending the Fan Festival in Las Vegas. While I can't share too many details right now, I can confirm that we'll have a pre-order program that will allow attendees to purchase merchandise ahead of time.

We'll be sure to share the full details as we get closer to the event, so please hang tight a bit longer!

That is great news for those that will be there. May we ask why this has been kept as a huge secret and not announced before ticket sales? I know I am one that did not even attempt planning going this year because of the awful experience last time. Had this been announced beforehand I think we would have tried to get tickets and come. Seems to me from a business perspective holding on to this info was not smart.

[Rongway]

You lost at least 3 potential tickets from my family because of the lack of information on improving the Merchandise line.

Had this been announced beforehand I think we would have tried to get tickets and come. Seems to me from a business perspective holding on to this info was not smart.

With respect to you, and with no judgements as to the quality of service or lack thereof, I must say you are quite mistaken. They sold out in less than half an hour; they lost nothing by waiting to announce this.

[Dagny]

Thank you! I look forward to hearing more details.

[Azurelos]

While I can't share too many details right now, I can confirm that we'll have a pre-order program that will allow attendees to purchase merchandise ahead of time.

Thank you, Matt. Even if you can't say much even this little bit is enough to put me at ease.

[Avenger]

I can confirm that we'll have a pre-order program that will allow attendees to purchase merchandise ahead of time.

Thank goodness!! People will be much happier being able to order the new lore book ahead of time without wasting up to 16 hours and still not getting one!!