Greetings,

We would like to follow up on reports that there were Fan Festival tickets sold without users needing an access code. Our ticket vendor explained that they had to temporarily pause the access code requirement while they addressed a technical issue that was slowing down the site. During this brief period, a small number of tickets were purchased without an access code. We investigated those purchases and did not find any evidence of ineligible purchases.

Please rest assured that we have also seen comments on other issues with ticket sales shared by the community, such as claims of users purchasing more than their allotted amount of tickets. We have investigated these concerns, and at this time have not found anything outside of the expected results. Should we discover any abnormalities, we will take the appropriate measures as necessary.

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before and we understand the frustration of not being able to procure tickets. We wish we could accommodate everyone, and so we'll do our best to try and host even more of our passionate adventurers in the future.