I want to start off by saying that I'm not particularly defending the OP's position. I think SE is out of touch, but picking on character customization is, in my opinion, not the best way to go about making your case. That said... development teams are supposed to be professional enough to see through the emotional arguments. Whether a suggestion is made in a friendly manner or in a harsh one should be utterly irrelevant to the CM team and/or the development team. The only question is whether or not feedback has sufficient validity so as to warrant a fix or a change. If SE's employees aren't operating in that way, they're in deep shit. You're certainly entitled to dislike negative attitudes if you'd like, and criticize people over them, but there's no objective argument to really support your position here.
This would be a fair point if not for the fact that FFXIV did certain things better in the past, within its own engine. I know the butt slider is a bit of a joke at this point, but it's not like the request came out of thin air: they mangled the character models for ARR. They didn't have to, but they did. Similarly, they really mangled the texture quality. I'm not sure why, but they did. I have a degree of sympathy with developers of these long-running MMOs, because it can't be easy managing the visuals managing the customization options as newer games surpass you time and time again, but it's a bit eye-opening to see that aspects of FFXIV's character models, and all of its textures, have gotten worse over time rather than better. That shouldn't happen.
OK, soap box time for me.
I hate these statements. I hate these statements.
Why are you making the huge assumption that the OP doesn't enjoy FFXIV? Just because someone is complaining, doesn't mean they don't enjoy something on the whole. I get annoyed every time the fucking gardeners come by my apartment window when I'm in the middle of a meeting (I work from home); that doesn't mean I want to move out of my apartment, or out of apartments in general. In point of fact:
Whoops. Egg on your face, much? Reality is nuanced. It's almost certain that, when considering anything in the world, there will be things people like, and things people don't like. Take any MMO, or videogame, or piece of entertainment on the market, and I bet there will be things you don't love about it, and even dislike about it. That's why it's naive, and incredibly judgmental, to assume that negative comments equate to overall dislike of something, or that positive comments equate to overall liking something.
So please, stop suggesting that people quit the game just because they're getting angry at the developers. It doesn't add anything of substance to any discussion I've seen on the forums, and it's easily interpreted as an arrogant, dismissive brush-off (you're with us or you're against us type of bullshit). It's no better or worse than the 'white knight' term that gets thrown around right and left.