Watching the recent live letter I found myself feeling the same as all the others. Questions come up about things like more character creator options, new races, etc and are met with the same answers. "sorry too hard pls understand". Then they move on to the stuff they ARE working on. A collaboration event that seems cool but will likely be short lived. Mogstation exclusive items like Cloud's ugly, immersion breaking motorcycle. Things that may be nice for a time, but nothing substantial. Things that don't really get people excited anymore.
In MMOs, your character is the most important aspect. You spend most of your time getting gear for your character. Changing how they look to suit your tastes. Making your self insert or perfect waifu. Yet we've never received more character creator options since the games inception. It's only the second expansion and already it is too difficult for them to make a new race. We are down to only 2 jobs an expansion because muh tank/healer balance 2 hard. Each patch takes longer and longer and has less content.
I can only speak for myself, but I hope at some point they take a step back and check their priorities. Take a moment to read the forums and see what people want. Things that will keep people playing, so maybe I can log in for once to more than an empty friends list and dead linkshells.