Sticky thread for NA tech support for NTT has now moved and been locked...

[Ghastly]

I just don't know/think that California was the only state that could've had the servers necessary to run FFXIV...I know California sounds fancy and is closest to japan but.

[Alleo]

And the problem is that this is not even just for NA. We had a big thread about Chaos being horrible to play since a certain patch and imo nothing much has changed. The world first group that beat UwU was from Europe and I believe from Chaos too and they said that they had to fight lagg. Also in the EU thread we had quite a few people from different services and yet with the same problem. I also dont have this big amount of DC in other online games. (PotD is kinda unplayable for me solo..)

[KaldeaSahaline]

Point taken, I did assume too much credit to SE. My assumption is that, if they went through the trouble and cost of making the move in the first place, there was a really good reason for it; and, since the change effected "relatively few" people, the move was a good one for SE's reasons.

That's a really big assumption to make with CAPS on like you did. Especially when you consider SE also went through the trouble and cost of making FF14 originally. Then making Diadem twice? How about LoV. They don't always make good decisions., but you've conceded this point and I'm happy to let that go.

You're ASSUMING there are "plenty more" who remained silent and simply quit. This is not FACT. Just as I'm assuming what is here on the forums is a fairly representative survey of the issues totality. Which assumption is incorrect?

Neither assumption is incorrect without a dataset to support it. I don't have one, and I suspect you do not either.

HOWEVER, If our choice is between my assumption of "plenty more" players existing and quitting due to server issues and the assumption that the forums are representative of the majority I would have to say your assumption holds considerably less weight.

I'm fairly confident the community at large would agree with this.

I'm in South Carolina on Time Warner/Spectrum, I don't have a trace-route though. My usage hours are typically from 6pm to 11pm, with 3 kids streaming videos, music, games, and facetimes on various devices and my wife doing online classes via video stream. All EXTREMELY bandwidth-hungry activities. Not a single noticeable issue with my game connection. Why is that?

I'm on the East Coast, my ping is amazing, I must just be a single isolated case living in fantasy land, right?

I don't know why. Run a tracert/pathping tonight and let me know which direction you run through. I'd also be curious, what does resource monitor show your ping as and what you define as amazing. If you have the ability, please verify your ping at 6pm and at 9pm. Again, I don't need proof, I will take your word for it, but I'm curious of the results.

Peak hours create congestion at the NAP's and PoP's, combined with data originating on NTT's network in California has an understandably higher priority than Tier 2 peer handoff data traffic combined with online gaming data traffic is the universally the lowest priority data in the QoS tables. That would be my guesstimate.

But remember what I said. No other game in the history of my gaming tenure(even with servers in Cali) encountered this issue. It is 100% isolated to FF14 and is consistently reproducible. You discounted this. Unfairly I might add.

I'm not an expert on network engineering, but if my data becomes NTT traffic in VA, is it still considered tier 2 peer handoff when it hops from VA to Sacramento? How about on the hop from Sac to San Jose? If you don't know the answer please don't bs it. Just say you don't know, because I don't know.

This is stretching your hypothesis, 15 years ago a 1mbps DSL connection with 150ms ping was god-like. IF you had any issues, you would hardly be able to tell them. You're also ignoring the fact that internet traffic as a whole was a stream back then, now it's a freaking Tsunami in comparison.

This is inaccurate and full of faulty assumptions. I never had 150ms with broadband (even when I had VZ DSL). I encountered PLENTY of issues very noticeably during Counterstrike. I remember that. Also, I'm not citing 15 years ago as an example. I'm citing the ENTIRETY of my 15 years of online gaming. Stop discounting that.

My question, if you are already having ping issues with FFXIV, WHY IN THE WORLD are you doing anything else on the internet? That's the FIRST thing I would STOP doing?

To test if it's an isolated issue to the game or to my internet connection. Whatever I did on my connection had 100% no bearing whatsoever on my awful FF14 performance, and my awful FF14 performance had no impact on anything outside of the game.

Based on this information, I would say you have about 10% of the information needed to even BEGIN diagnosing the problem. If you say you can come to a conclusion "based on this information", yeah, you are definitely done.

What else should we be doing then?

I have similar problems to Kerwin, and for the most part I've just given up on it. It won't(can't?) get fixed. The ISP keeps telling me to contact SE and SE keeps telling us to contact them. Of my multiple contacts, I did get a a singular instance where a Comcast technician told me that its a problem with the NTT nodes. And....I live in Sacramento, California. For reference, I initially made a post back in September:

My connection is amazing on Sunday mornings, but during any prime time raid time? Yeah that's not going to happen. Its not just the latency, but the packet loss. Your screen can freeze for 10 seconds at a time. You will die if you are doing anything serious, and be carried in anything else. There are other people in my raid group who are also in California(Los Angeles) who see this sort of lag and packet loss. So no, its not necessarily great for us Californians either.

Anecdotal - A few of my static mates from this expansion also live in cali and experience issues simultaneously with us, and tracerts/pathpings all indicate the same thing, that's been echoed numerous times.

NTT.

[Rogatum]

I do not think people are denying the fact that their is an issue with FFXIV and NTT, but what do you expect SE to do regarding this situation? Who is to say they have not pestered NTT and they were also given the run around, it is not like SE can up and move servers and change service at a moments notice. I am sure they have their reasons for picking the location they chose.

While anecdotal I have had friends that suffered from the same issue and they changed ISP and the issue was resolved. Sure that may not be an option for many the point is as a consumer you generally have more options to tackle such issues. At this point SE might just view the loss of subs to lead to the better bottom line. We cannot deny that the server change did benefit more players then it inconvenienced. Look at the need and greed loot change people came out and posted their thoughts on it, reddit was flooded with the topic at a time. Yet you do not see comparably many threads regarding this issue. If it was such a wide spread issue I am sure SE would do something about it, but clearly it is not. In the grand scheme of things, my individual sub and yours are not worth all that much, so yeah SE is not going to go the lengths people want simply for them, since in reality they do not care about any one sub. If that makes sense. Shorter version why should SE go to such lengths to solve an issue that is clearly isolated, and probably only impacts a very small fraction of the player base?

[NephthysVasudan]

I posted several page long argument discussion (namely against the data set demanding guy who thinks he knows..when he really does not know really whats going on)

Deleted it because it wasn't worth the effort.

But ill leave this little stance.

I've seen friends leave this game over this....and all of them..have one thing in common.

1: If they switch away to VPN - it works.
2: If they switch away to Cell - it works.

They all use the same type of internet connection.

This is a routing issue.
Blaming the Datacenter...is stupid.

Is there a "thing" between the game and the ISP? Most certainly.
Is it NTT?
I doubt it....

You are looking in the wrong place if you think its squarely on NTT.

[Kerwin]

You are looking in the wrong place if you think its squarely on NTT.

If you did not check out my link in the OP, please go ahead and check this thread here that was locked away and thrown into the separate support forum to be swept under the rug.

http://forum.square-enix.com/ffxiv/t...ag-disconnects

Please go ahead and then tell me that it's not NTT's (the ISP for SE) fault after reading it.

[Awha]

If you did not check out my link in the OP, please go ahead and check this thread here that was locked away and thrown into the separate support forum to be swept under the rug.

http://forum.square-enix.com/ffxiv/t...ag-disconnects

Please go ahead and then tell me that it's not NTT's (the ISP provider for SE) fault after reading it.

If I may, what can SE do? Seems like the only option they have is to switch ISP. Is this issue so wide spread that SE needs to go to such lengths?

[NephthysVasudan]

If you did not check out my link in the OP, please go ahead and check this thread here that was locked away and thrown into the separate support forum to be swept under the rug.

http://forum.square-enix.com/ffxiv/t...ag-disconnects

Please go ahead and then tell me that it's not NTT's (the ISP provider for SE) fault after reading it.

The ignorance of people and their knowledge of datacenter/isp tech is astoundingly disturbing.
But please...keep repeating yourself...I'm sure it will become true eventually.

[Kerwin]

The ignorance of people and their knowledge of datacenter/isp tech is astoundingly disturbing.
But please...keep repeating yourself...I'm sure it will become true eventually.

Likewise.

If I may, what can SE do? Seems like the only option they have is to switch ISP. Is this issue so wide spread that SE needs to go to such lengths?

They can press the ISP into pin pointing the problems to fix them of course. That or move the servers to a more central location in NA so that these nodes are not so heavily congested.

Think of it like this. With a more central location, there will be less people traveling through those nodes. Only the West coast (which they already path through anyways, even if the user is in California) will pass through instead of having the rest of NA (central and East coast) pass through.

The same could be said of either coast to be honest. It's just a bad idea in general to have so many people path through the same nodes congesting the ever living hell out of it. There needs to be a balanced location.

Now if NTT strengthens those nodes to handle the traffic during prime time and keep the problem from happening, then I'd say go for it and don't move the servers. But as of right now, this problem exists for me every night. And many others have reported similar problems too. That or they didn't report it and have already retired themselves from the game.

[Awha]

They can press the ISP into pin pointing the problems to fix them of course. That or move the servers to a more central location in NA so that these nodes are not so heavily congested.

Think of it like this. With a more central location, there will be less people traveling through those nodes. Only the West coast (which they already path through regardless of being in California or not) will pass through instead of having the rest of NA (central and East coast) pass through.

Now if NTT strengthens those nodes to handle the traffic during prime time and keep the problem from happening, then I'd say go for it and don't move the servers. But as of right now, this problem exists for me every night. Any many others have reported it too. That or they didn't report it and already retired themselves from the game.

The same could be said of either coast to be honest. It's just a bad idea in general to have so many people path through the same nodes congesting the ever living hell out of it. There needs to be a balanced location.

I am sure SE took all of that into consideration when they picked the server location, maybe they got a great deal for the servers I will not pretend that I know the reasoning behind the move. Is this such a wide spread issue that SE should invest man hours into fixing it? This issue does not have an impact on me so I am trying to understand, how wide spread of an issue this is. Also can we say for certain if the move the servers another group of players will not be impacted? It seems SE really has their hands full since if they move the server to adjust to issues that the current location has for some players will they do the same if another set of issues come about? Not going to pretend to understand, but would running a VPN help or is the issue beyond that.