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  1. #21
    Community Rep
    Join Date
    Jun 2011
    Posts
    658
    Hello everyone,

    I am really sorry to hear that some of you have issues when trying to access the English (UK) version of the Lodestone. I have forwarded this issue to make sure that all countries listed under the "Europe" region on the Square Enix Account management website display the UK version of the Lodestone, so announcements related to billing will be displayed in EUR or GBP, timezone will also be set to GMT by default.

    Thank you again for reporting this issue to us!
    (28)

  2. #22
    Player
    Betelgeuzah's Avatar
    Join Date
    Mar 2011
    Posts
    3,083
    Character
    Captain Lalafist
    World
    Odin
    Main Class
    Arcanist Lv 82
    Quote Originally Posted by Youmukon View Post
    Hello everyone,

    I am really sorry to hear that some of you have issues when trying to access the English (UK) version of the Lodestone. I have forwarded this issue to make sure that all countries listed under the "Europe" region on the Square Enix Account management website display the UK version of the Lodestone, so announcements related to billing will be displayed in EUR or GBP, timezone will also be set to GMT by default.

    Thank you again for reporting this issue to us!
    This is truly a glorious day. My voice has been finally heard.
    (1)

  3. #23
    Player
    Junpei's Avatar
    Join Date
    Mar 2011
    Posts
    446
    Character
    Gunso Gunso
    World
    Ragnarok
    Main Class
    Gladiator Lv 60
    Quote Originally Posted by Betelgeuzah View Post
    This is truly a glorious day. My voice has been finally heard.

    No need to be greedy, the voice of the community has been heard ;D
    (5)

  4. #24
    Player
    Nero's Avatar
    Join Date
    Mar 2011
    Posts
    1,671
    Character
    Karon Mephisto
    World
    Ragnarok
    Main Class
    Marauder Lv 50
    Quote Originally Posted by Betelgeuzah View Post
    Why should I have to change the language of my browser?

    I'm the customer here. It's like telling people to change their router settings so our updater actually works. That's not what I call providing professional service.
    Well basically it can happen that you have to change your Router-Setting to make the updater work. It takes just a couple seconds to change the language and has really nothing to do with Customerservice imo. But as you see, they heard you and it will get fixed.
    (0)

  5. #25
    Player
    Arcell's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    3,487
    Character
    Arc Jurado
    World
    Mateus
    Main Class
    Machinist Lv 70
    Quote Originally Posted by Nero View Post
    Well basically it can happen that you have to change your Router-Setting to make the updater work. It takes just a couple seconds to change the language and has really nothing to do with Customerservice imo. But as you see, they heard you and it will get fixed.
    You're missing the point entirely though. What he's saying is that it doesn't matter how easy or hard it is, the point is that it's not something you should have to do.
    (0)

  6. #26
    Player
    Darkoon's Avatar
    Join Date
    Mar 2011
    Posts
    103
    Character
    Luna Belle
    World
    Ragnarok
    Main Class
    Conjurer Lv 70
    Using a Swedish browser, both Firefox and IE, has done nothing for me the past year. My times on Lodestone continue to be in PST, even though I changed my time zone to GMT, and of course, the billing page is in dollars and not in euro.
    (0)

  7. #27
    Player
    syntaxlies's Avatar
    Join Date
    Jun 2011
    Location
    uldah
    Posts
    4,043
    Character
    Syntax Lies
    World
    Hyperion
    Main Class
    Leatherworker Lv 50
    i hereby declare everyone in here honorary Americans
    (0)

  8. #28
    Player
    Soukyuu's Avatar
    Join Date
    Mar 2011
    Posts
    2,086
    Character
    Crim Soukyuu
    World
    Ragnarok
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Betelgeuzah View Post
    The problem is, rather, that anyone outside GR, FR or UK is lumped into the "American" category and thrown to the US Lodestone page.

    Please fix this already SE.
    It's not the SE that is at fault here, but your browser settings. Go to your browser options and set your preferred display language to English (UK) instead of English (US). Reload lodestone and you get the UK/EU version.

    For Chrome that would be options -> under the hood -> language and spell-checking options

    Quote Originally Posted by Betelgeuzah View Post
    Why should I have to change the language of my browser?
    Maybe... just maybe... because SE was smart enough to code their page to get you the info that applies in your region? And the only way they can see which region you are from is .... your preferred website language?
    (0)
    Last edited by Soukyuu; 12-07-2011 at 12:31 AM.

    [ AMD Phenom II X4 970BE@4GHz | 12GB DDR3-RAM@CL7 | nVidia GeForce 260GTX OC | Crucial m4 SSD ]

  9. #29
    Player
    Molly_Millions's Avatar
    Join Date
    Mar 2011
    Location
    Uldah
    Posts
    4,086
    Character
    Molly Millions
    World
    Balmung
    Main Class
    Marauder Lv 50
    Quote Originally Posted by syntaxlies View Post
    i hereby declare everyone in here honorary Americans
    Wouldn't that be considered amnesty? Some politicians would want your head on a platter for that!
    (0)

  10. #30
    Player
    Betelgeuzah's Avatar
    Join Date
    Mar 2011
    Posts
    3,083
    Character
    Captain Lalafist
    World
    Odin
    Main Class
    Arcanist Lv 82
    Quote Originally Posted by Soukyuu View Post
    It's not the SE that is at fault here, but your browser settings. Go to your browser options and set your preferred display language to English (UK) instead of English (US). Reload lodestone and you get the UK/EU version.
    My preferred display language is my first language, which isn't English, nor any other language found outside Europe. Yet using that as the default language results in the Lodestone loading the US version.

    It's SE's fault and I should not need to do anything to create a workaround.

    Maybe... just maybe... because SE was smart enough to code their page to get you the info that applies in your region? And the only way they can see which region you are from is .... your preferred website language?
    Again, my preferred website language has nothing to do with the United States, nor the North American region.
    (0)

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