Quote Originally Posted by Einmimiria View Post
Hello everyone and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The investigation that was conducted in the thread you are referring to came to the conclusion that the Data Center was not the cause of the issue you are describing. The issue stems from the route which your connection takes to reach the Data Center. This is something we unfortunately cannot control.

In regards to the nodes you are referring to, the lost packets represent information that is not returned to your computer. It's difficult to come to the conclusion that any one node is at fault based on a trace route alone.

It's an unfortunate situation and we wish there was an easy way to solve it, however, there is a limit to what we can do to assist.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Einmimiria, the problem is we are all seeing the issues in hops on NTT's network which IS the ISP that SE has chosen to go with. These things are never that simple. Maybe Comcast and others are in a price disagreement. Maybe NTT doesn't recognize the issue. I completely agree that the issue is not with your datacenter. But as a direct customer of NTT your company has far more power than any of us. Tickets opened to Comcast are either closed outright because internet is working or if you do get a good enough tech they explain that NTT controls those routes and that its not on Comcast at all. As a customer we are stuck in the middle.

If SE has more information from NTT that we can use to start opening tickets en mass to our personal ISP's we would gladly do it. Without that knowledge though we have no ground to stand on.