Sticky thread for NA tech support for NTT has now moved and been locked...

[Daniolaut]

Move the servers back to Canada! GO!



yes?

Hi Kerwin, we're both Legacy players, and there are countless other players who have been playing this game for some time and just only now having such horrible service since the data center relocation. You would think they would have already moved them back or something. What, 40% of the NA playerbase got a decrease in ping, while 20% of the playerbase cant play the game from 5pm-midnight CST? I dont think thats a very good trade off. Personally.

[Kerwin]

Move the servers back to Canada! GO!



yes?

Hi Kerwin, we're both Legacy players, and there are countless other players who have been playing this game for some time and just only now having such horrible service since the data center relocation. You would think they would have already moved them back or something. What, 40% of the NA playerbase got a decrease in ping, while 20% of the playerbase cant play the game from 5pm-midnight CST? I dont think thats a very good trade off. Personally.

I'm not to sure what deal SE got exactly with moving the servers to the west coast like they did. Increased server size and storage maybe. But the trade off was terrible and not worth it if this problem persists like it has been.

With the recent DDoS attacks mixing with the NTT problems, this game has been very hard to enjoy. I love FFXIV. I love everything that has happened to it. It has evolved into something beautiful.

But all that comes to nothing if I can't stay connected and constantly lag/rubberband during the few hours a night I get off from work. It's pretty exhausting...

[Daniolaut]

It's pretty exhausting...

Agreed. I used to raid/do trials at night on my days off cause thats when most people do those types of things as there are more parties available, but i havent been able to since 4.0 due to NTT.net.

I thankfully have all mornings off so i can get a handful of things done, and can sometimes get lucky to pug savage, but its quite rare. Else i'd be in the same boat youre in and ready to unsub. I've even contemplated it due to my inability to double weave on DRG during the night raids. Just now i couldnt even stay connected to do a dungeon though. It really fluctuates. Its pretty bad sometimes.

[Kerwin]

Its pretty bad sometimes.

It's every night for me. I've contacted tech support over the phone, via email, via the forums. And every single time I get a copy pasted template response each time. They won't accept responsibility as well! Square Enix's ISP NTT is causing issues for it's customers, and they blame them for it and won't do anything about it!

I'm beating my head against a wall. Poor service is poor service. Period.