Disconnection ever 15 or 20min, after maintenance.

[Einmimiria]

Hello everyone.

To help us research this issue better, we would like for everyone to provide a trace route along with your general location (City/Country) and ISP. Post the results of these trace routes in this thread. Thank you for your cooperation.

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    13 ms    11 ms    12 ms  10.240.10.65
  4    13 ms    13 ms    11 ms  pool-17-40-40-181.telecel.com.py [181.40.40.17]
  5    13 ms    13 ms    13 ms  200.85.47.2
  6    33 ms    33 ms    30 ms  5.53.0.152
  7    60 ms    54 ms    56 ms  176.52.255.29
  8   164 ms   163 ms   162 ms  94.142.122.31
  9   176 ms   175 ms   175 ms  5.53.3.176
 10   276 ms   344 ms   276 ms  213.140.35.211
 11   272 ms   274 ms   273 ms  5.53.3.18
 12     *        *        *     Request timed out.
 13   315 ms   314 ms   317 ms  ae-8.r25.amstnl02.nl.bb.gin.ntt.net [129.250.3.229]
 14   316 ms   312 ms   316 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
 15     *      375 ms     *     ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 16   370 ms   371 ms   376 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 17   376 ms   376 ms   374 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 18   380 ms   381 ms   379 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 19     *      379 ms     *     204.2.229.234
 20   372 ms   372 ms   374 ms  204.2.229.10

Alesandy,

Your trace route does look a little odd. It looks like you are being routed through Europe before coming back around to the US. This would explain a few things, but I'm not sure why it's going so far out of it's way in the first place. Are you using a VPN of some sort?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!