Disconnection ever 15 or 20min, after maintenance.

[Einmimiria]

I will try to be even clearer... I know this answer by heart because I'm a technicianm: http://support.na.square-enix.com/fa...67505&ret=main
It is not viable since it is a SE connection problem. If I decide to use VPN, the problem disappears.
Check the Proxy configuration.
It is no coincidence that all Argentines DC'ing same time every 15-20min.
We are 6 friends with the same problem, "different cities, different internet services".

Thank you for reading

I see what you mean, however, if you can connect properly with a VPN, then there is no issue with the server itself. I'm not sure how it is a Square Enix connection issue if the server is the only thing we have control over. It sounds like you have a routing issue without the VPN and, unfortunately, we can't control how you are routed to the servers. I'm assuming you have already tried the troubleshooting steps listed in that link, correct?

[Elysium]

I see what you mean, however, if you can connect properly with a VPN, then there is no issue with the server itself. I'm not sure how it is a Square Enix connection issue if the server is the only thing we have control over. It sounds like you have a routing issue without the VPN and, unfortunately, we can't control how you are routed to the servers. I'm assuming you have already tried the troubleshooting steps listed in that link, correct?

And what is the solution for all the Ps4 players who can't use a VPN?

All of them have different ISP and all of them are from Argentina, all of them started to have this issues since last week.

[Einmimiria]

Hello everyone.

To help us research this issue better, we would like for everyone to provide a trace route along with your general location (City/Country) and ISP. Post the results of these trace routes in this thread. Thank you for your cooperation.

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    13 ms    11 ms    12 ms  10.240.10.65
  4    13 ms    13 ms    11 ms  pool-17-40-40-181.telecel.com.py [181.40.40.17]
  5    13 ms    13 ms    13 ms  200.85.47.2
  6    33 ms    33 ms    30 ms  5.53.0.152
  7    60 ms    54 ms    56 ms  176.52.255.29
  8   164 ms   163 ms   162 ms  94.142.122.31
  9   176 ms   175 ms   175 ms  5.53.3.176
 10   276 ms   344 ms   276 ms  213.140.35.211
 11   272 ms   274 ms   273 ms  5.53.3.18
 12     *        *        *     Request timed out.
 13   315 ms   314 ms   317 ms  ae-8.r25.amstnl02.nl.bb.gin.ntt.net [129.250.3.229]
 14   316 ms   312 ms   316 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
 15     *      375 ms     *     ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 16   370 ms   371 ms   376 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 17   376 ms   376 ms   374 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 18   380 ms   381 ms   379 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 19     *      379 ms     *     204.2.229.234
 20   372 ms   372 ms   374 ms  204.2.229.10

Alesandy,

Your trace route does look a little odd. It looks like you are being routed through Europe before coming back around to the US. This would explain a few things, but I'm not sure why it's going so far out of it's way in the first place. Are you using a VPN of some sort?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[JoacoArriaga]

i play whith PS4 and ai dont now wath can i do, yesterday we play very wel till 22.30 arg time, the i have to go to slep because i can heal any mora tanks to the lag.
plis i need and answer ...

[ReginaStrife]

Please provide:

- Platform (PC, PS4, Mac)
- the nature of the latency
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Everything you have tried to resolve the issue

Hope to be of assistance.

- PC
- Error 90002
- Wired
- None
- every 10-20min, lag spykes and then DC.

They are both from Argentina and they have different ISP's.. the problem started last week after the maintenance.

My friends from different city and different Internet Company is suffering same problem.

Hello everyone.
To help us research this issue better, we would like for everyone to provide a trace route along with your general location (City/Country) and ISP. Post the results of these trace routes in this thread. Thank you for your cooperation.

Traza a 204.2.229.96 sobre caminos de 30 saltos como máximo.

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Tiempo de espera agotado para esta solicitud.
  3     *        *        *     Tiempo de espera agotado para esta solicitud.
  4     *        *        *     Tiempo de espera agotado para esta solicitud.
  5     *        *        *     Tiempo de espera agotado para esta solicitud.
  6     *        *        *     Tiempo de espera agotado para esta solicitud.
  7    18 ms    14 ms    15 ms  200.89.165.222
  8    14 ms    14 ms    14 ms  185.70.203.32
  9    53 ms    50 ms    50 ms  195.22.219.17
 10    41 ms    42 ms    42 ms  149.3.181.65
 11   159 ms   161 ms   159 ms  129.250.2.227
 12   201 ms   198 ms   197 ms  129.250.4.13
 13   205 ms   198 ms   206 ms  129.250.6.38
 14   209 ms   204 ms   204 ms  129.250.3.124
 15   202 ms   201 ms   203 ms  129.250.6.119
 16   204 ms   200 ms   202 ms  129.250.7.11
 17   213 ms   206 ms   205 ms  129.250.195.46
 18   202 ms   202 ms   201 ms  204.2.229.234
 19   201 ms   200 ms   201 ms  204.2.229.96

Traza completa.

[Kerwin]

These issues are identical to the issues regarding the NA servers as a whole. Please consider putting your tracerts here in this thread.

http://forum.square-enix.com/ffxiv/t...NA-Data-Center

The moderating team will continue to state that their servers are not at fault and are not the cause. While technically this is true, the location of the server itself is one of the causes to these issues since Square Enix paths their online traffic through NTT's nodes.

[Ariellendera]

These issues are identical to the issues regarding the NA servers as a whole. Please consider putting your tracerts here in this thread.

http://forum.square-enix.com/ffxiv/t...NA-Data-Center

The moderating team will continue to state that their servers are not at fault and are not the cause. While technically this is true, the location of the server itself is one of the causes to these issues since Square Enix paths their online traffic through NTT's nodes.

Thank you for your understanding and input!

[ReginaStrife]

The moderating team will continue to state that their servers are not at fault and are not the cause. While technically this is true, the location of the server itself is one of the causes to these issues since Square Enix paths their online traffic through NTT's nodes.

This is not completely true, since as I have written several times, the problem begins after maintenance:

[Date & Time]
Mar. 27, 2018 12:00 a.m. to 3:00 a.m. (PDT)

We are many Argentines with the same problem, DC and lag spikes, all at same time.

[hynaku]

Noticed this hop 204.2.229.234 is always requesting a time out when ever do a tracert and next hop is my server database 204.2.229.108. Might be same problem with your disconnects to. SE needs to get on them to fix those stations. Since they moved there database that hop is always given me problems with it requesting timeouts. Wish they move the datacenter back to where it was. Never got disconnects there. For 204.2.229.234 got this from when did tracert today * 36 ms * and then for last one 204.2.229.108 it was 37 ms 35 ms 36 ms.

[Linth84Runakaii]

Same issue for me and my party. We're from different parts of Argentina. We're all use different ISP, Arnet, Telecentro and Fibertel, we all have the same DC and lag