Game bug @ ifrit crystal

[Princess_Gaga]

Thanks Bahn, and yes I filled up that form the interesting comment u get one you fill the form is the following " thank you for your application, please note that we do not respond to individual reports", which technically means we do not care what bug you report.

And it's very true what you say about customer support, the answers I have received are basically cope pastes from the FAQ list.

The sad part is that I am still stuck and with the new announcement of delay on the updates, I can assume that it will be weeks before I get my character back.

[Ryans]

Thanks Bahn, and yes I filled up that form the interesting comment u get one you fill the form is the following " thank you for your application, please note that we do not respond to individual reports", which technically means we do not care what bug you report.

It doesn't mean that at all. It means they don't respond to every person who reports a bug. They look into the issue brought up and fix it if necessary and then make an announcement in the patch notes. No need to respond to the individual who reported it.