Unable to Complete Version Check [30410][30607][10009][19900][12157]

[Parthieon]

I just noticed today when i tried seeing if i could get it to work, the pixels on the shortcut launcher icon start to glitch out, idk if it means anything. heres an imgur link to it https://imgur.com/a/LVsOt

[Hestzhyen]

Can you post your PC specs? The easiest way to do it is to use the DirectX Diagnostic Tool, which you should already have if you have DirectX installed.

Press the Windows Key (usually bottom left, between Ctrl and Alt on the keyboard) and R at the same time
type in dxdiag
click OK
You should see a screen like this:

https://imgur.com/HQIedZ7 (if the img tags aren't working)
Click "Save All Information" and accept the default location (Documents folder).
Go to the location you saved the file and look for dxdiag.txt
Open dxdiag, copy all the information in it, and paste it here in a forum post

You can get around the forum 1000 character limit by editing posts. So you can make a placeholder post with some gibberish, edit it, paste the dxdiag results in, and save the edit. If it's a hardware/driver issue specific to your machine, knowing the parts involved will help troubleshoot.

[Felbot]

This is really frustrating since the update is out and i cant even play the game Q_Q

I know that feel, I just wanted to play and the game wont even let me download shit. I mean I usually have trouble when a new patch comes but this is probably the worst yet.

[Parthieon]

Can you post your PC specs? The easiest way to do it is to use the DirectX Diagnostic Tool, which you should already have if you have DirectX installed.

Press the Windows Key (usually bottom left, between Ctrl and Alt on the keyboard) and R at the same time
type in dxdiag
click OK
You should see a screen like this:

https://imgur.com/HQIedZ7 (if the img tags aren't working)
Click "Save All Information" and accept the default location (Documents folder).
Go to the location you saved the file and look for dxdiag.txt
Open dxdiag, copy all the information in it, and paste it here in a forum post

You can get around the forum 1000 character limit by editing posts. So you can make a placeholder post with some gibberish, edit it, paste the dxdiag results in, and save the edit. If it's a hardware/driver issue specific to your machine, knowing the parts involved will help troubleshoot.

https://pastebin.com/8pdVT9aq

I made a pastebin of the information

[Parthieon]

Still no luck

[Parthieon]

Whats gonna happen to my house if i cant log on? wont i lose it?

Edit: Also we just switched isps 2 days ago and its still giving the same error.

[Parthieon]

I just noticed that in my windows, the folders for ffxiv(both in documents and steam), the properties options are set to read only, and when i uncheck and hit apply, i reopen the properties and see that its still checked as read only. Could this be causing my issue?

[SimplyJames168]

I just noticed that in my windows, the folders for ffxiv(both in documents and steam), the properties options are set to read only, and when i uncheck and hit apply, i reopen the properties and see that its still checked as read only. Could this be causing my issue?

I don't think it is. I really think SE need to fix this issue with the patch because its getting ridiculous. If they keep suggesting for us to do shit that we shouldn't have to cuz its not our fault its not working properly I will seriously have a massive go at them.

[Ariellendera]

Thank you so much for your input! We are doing what we can to assist player with these issues.

Hope to be of assistance. Thank you for playing Final Fantasy XIV.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.