Kaidea, I think she means that even if you pug, you probably pug at the highest difficulty levels where they filter out harassment because the pool of raiders that can play at that level is small anyways. You can't really evaluate the parser culture because the bulk of it is going to hit people in the middle reaches of skill, in the same way Overwatch pros and normal players have different cultures and player rankings. Generally world firsters you have to ignore in these discussions; they aren't the ones who are indicative of the general culture of the game.