I made an initial report with the STF, but the I remembered you are given no record of reports and bots I reported a year ago are still active and still botting, so I decided to try your suggestion.
Here are different automated responses I received:
"We are aware of the disruptions caused by Real Money Trading (RMT), and we apologize for any inconvenience this may have caused. We take every measure to stop violations of the User Agreement, and will certainly look in to this matter. If you have included names in your report, then the matter will be recorded and investigated"
"We understand that your time is valuable and appreciate your efforts to report and explain your concerns. If you wish to respond directly about this issue.... (the usual)"
"The initial support request that was submitted about this matter has entered our queue, and it will be addressed by a GM as soon as possible. As we have received multiple requests for assistance with this concern, we will only be able to address the initial call. Should you have additional... (the usual)"
"We have received your report regarding grief tactics and we apologize for any disruption that this has caused. Please accept out apologies for being unable to speak with you directly... (the usual)"
"We understand that it is frustrating to have these types of advertisements sent to you, since RMT can be disruptive both to chat and to the ability to enjoy the game.Unfortunately, due to the number of reports that we have received about this customer, a personal response is not possible at this time. Our efforts are being focused on investigating this advertiser, and preventing them from continuing to advertise in the game.
To help prevent further messages from this advertiser, we recommend using the blacklist, which can be accessed.. (the usual)"
Edit: I responded to the above indicating it was being done by cross-server pf (was mentioned in the original report) and that blacklisting has no effect.
Automated Response: "We are aware that the use of third party programs has caused disruptions for many players, and we take every measure to stop violations of the User Agreement. If you have included names in your report...(the usual)" Edit ends here.
I spoke with two GMs. One seemed to consider it a bit odd, took down some information and said they would investigate.
Some back and forth with the other GM:
GM: Did they mention to you or have they said they're selling clears for real money? (paraphrased)
I point out that the listings are currently up in the party finder, are being shown to the whole data center and receiving payment across servers requires the uses of real money or RMT services
GM:"I see, according to the logs they seem to only be selling runs for Gil and that they have it listed cross-world by default."
GM: "Selling runs for Gil is not against the terms of service."
GM: "I feel that I have everything I need to begin my investigation. Before I take my leave is there anything else that I may be able to assist you with today?"
I ask if they can request the advertisers to uncheck the option that has the listings being shown across the data center.
GM: "No I can not"
GM: "Players are allowed to do this and it would be interruption of their game play if I were to make them stop."
Me: Even though it's across the data center? (paraphrased)
GM: "That's correct."
Me: How are they receiving gil across servers? (paraphrased)
The GM then ends the conversation.
Thoughts?



Reply With Quote

