Quote Originally Posted by winsock View Post
It amount of time it takes to solve a problem doesn't at all change the obligation/responsibility of SE to provide quality service. They aren't suddenly more responsible after X many days, they are continually responsible.

The difference in our stances appears to be the amount poor quality we are willing to let slide. If this were one of the many F2P MMOs, I wouldn't care, but when a company charges premium prices to play, the bar is raised.
Go ahead and try to get a refund. I don't care if you try or if you don't try. Like most people who are commenting here, I don't see the value in trying to get a few bucks back because SE chose to do business with an ISP who ended up under DDoS attack, even if that ISP is starting to look really incompetent at solving DDoS trouble. I fully expect SE to give NTT time to figure this out because of the hassle of moving to a different data centre and I'll continue to give SE grace accordingly. I'm only irritated with NTT at this point. When I was working with a national ISP here in Canada, I saw more than a few DDoS attacks and I never saw our security people take more than a week to find a permanent solution. As per my last post, I'm considering doing something more constructive by sending the NTT abuse email a traceroute every time my connection has trouble.

My issue with you, winsock, and with the others who share your sentiment, is that you are trying to get the forum users riled up against SE. Just go try and get your credit if you want. Trying to make SE look bad is mean and uncalled for. SE chose to go with NTT in good faith that the connection would be robust. SE's intention in moving to NTT datacentres was to improve the user experience and I am sure they made their decision after diligent research.