So when does SE plan to credit our accounts for the multiple ongoing service issues?

[worldofneil]

I'll be that guy and quote the terms of service:

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

[Doki]

The last 3 days of farming hunts have been pretty frustrating. Multiple people DC right in the middle of a fight, and lose credit for the kill. Once it was a healer and I died while tanking as a result. It has been completely random as well. Both me & my wife play in the same room, same router, same ISP, and we DC at completely different times, even if we're in the same zone. Network connection perfectly fine outside of game.

[Keridwyn]

It's isn't really their fault if it's DDoS or if their providers are dropping the ball. As long as it isn't an issue with their hardware or their software stopping us from playing, they don't need to give us anything except an apology. Is it frustrating, incredibly, but there's not really anything to do but wait for the ISPs to get it together.

[Emstidor]

I'll be that guy and quote the terms of service:

I don’t think anyone is actually arguing whether they have to (we know they don’t), the question is whether they should in the name of customer service. After all, this has proven to be an extremely frustrating experience for a lot of people. Frustrated people tend to not renew heir subscriptions.

[ManuelBravo]

I don’t think anyone is actually arguing whether they have to (we know they don’t), the question is whether they should in the name of customer service. After all, this has proven to be an extremely frustrating experience for a lot of people. Frustrated people tend to not renew heir subscriptions.

Well the title Thread: So when does SE plan to credit our accounts for the multiple ongoing service issues? is pretty much demanding to be credited. Worldofneil just quoted what was in the terms of service. Seem s some people here are still expecting compensation. Then again I doubt most players even bother reading the terms of service. I mean in their mentality seems more of I pay I play. I pay I no play I want a refund. why should they read the terms of service right? For thos eof us that do understand seems we are just offering the short version.

[kikix12]

See terms of use.

See, this little part is extremely irritating to read. Do you know why?! Because it's absolutely wrong, in a lot of cases.

If in the terms of service they wrote that you have to kill a kitten every time you want to log on, would you?! Heck, could you?! Would they be able to deny you service if you fulfilled the requirements otherwise?! If even one answer is different than 'no' for someone, then that person would need to see a specialist. And probably their local prosecutor if it would be for the first one...animal abuse is illegal in a lot of places of the world.

If a clause in any contract (terms of service included) goes against the letter of the law, it is invalid. They can write anything and everything they want in terms of service. More, I'll tell you this. Many publishers of MMO's, especially F2P ones, KNOWINGLY and PURPOSEFULLY add clauses that are invalid (the "you will not take X to court" variation being the prime culprit), just cause it will stop people that don't know the law, while it won't really hurt them against those that do.

If a law would obligate them to pay compensation, even if it is one of the things they wrote about in terms of service as exceptions, they will need to pay compensation if taken to court. Simple as that. The clause being in terms of service would be absolutely no argument at all and bringing it up could actually lead to a fine, instead of help their cause.

However, as I said, this is LAW DEPENDENT, and it does NOT apply to all people, as the laws where they live apply, not the law where the servers are, where Square Enix is located or anything else on their side. And some countries offer more pro-consumer laws than others.

It also does not apply at all, anywhere, if the issue is entirely on the ISP or any other middleman. How many people are affected or are not affected doesn't matter, only the source of the cause.

All in all...unless there would be many people gathering up for a group law suit, this is all moot, because practice shows that the losses, even on a won case, would absolutely not exceed gains when the matter is over such amounts as are brought up here (monthly subscription).


Now, don't get me wrong. I am neither telling anyone to go to court or anything of the sort. I am merely trying to inform you of the reality as it is seen by law, not by personal feelings of what is right or wrong. Cause law not always follows what one would call "common sense". And sometimes, like in this case, for a very good reason. You wouldn't want people literally sold into slavery just cause they ended up signing a contract that would enslave them, would you?! That's why law needs to trump over personal contracts, even if at times, it causes a completely innocent party to pay the price.

[Moonlite]

Not to be mean, but you are on the wrong forums A) i think people own stock in SE or B) customers get what they deserve (not sure how that works) so how about a picture

[ManuelBravo]

See, this little part is extremely irritating to read. Do you know why?! Because it's absolutely wrong, in a lot of cases....

.

Their is a reason why it's call a business and all business know what may and will most likely happen specially online. For example; if it's a recurring charge until canceled and it specifically states that on their agreement just because the consumers have better things to do and refuse to balance their checkbook like responsible people, take the time to cancel properly, and still complain, why should a company pay for it? 2 years, 3 years, and then expect the company to give them a refund just because they didn't log in and use their service? being an online service this things are predictable and have and will most likely continue to happen. IF people can't say OK I read the contract, it's their rules, I ACCEPT TO THE TERMS and want to play is considered a matter a choice. IF the company feels it has effected enough people they may actually offer some type of compensation of their free will just like when their is a natural disaster. I mean it could be worse, at least their not Apple.

[Niraves]

Alright less queue wait for those of us that can play.

I don't play on your crappy over congested realm, so me quitting has no effect on your queue. But good job, sport.

[ManuelBravo]

I don't play on your crappy over congested realm, so me quitting has no effect on your queue. But good job, sport.

You think my over congested realm would also have issue as well right? Anytime old chap.