Any plans to address severe server issues?

[Baingoleth]

Terrible analogies aside, you can have server issues and still be able to play. I also don't have comcast so that point is moot . You're seriously expecting me to believe that sudden latency and disconnect issues that are happening to multiple people in the same instance when it doesn't happen in any other game or online application is somehow related to a issue with my ISP? Excuse me for being on the skeptical side and not believing all these armchair Network technicians. I'm not buying it for a second.

Probably not your ISP. I've seen cases where more than one customer had trouble reaching the same service and people were blaming the service and all of the customers had separate impairments. A few had Wi-Fi trouble, one had noise on their outside wiring, one had a bad part in their neighbourhood. It just so happened that they were all reporting trouble with Netflix and the customer facing staff thought it was the co-located Netflix server.

If the people having trouble with the FFXIV server are on different ISPs/different cities, it not likely there is a player's ISP issue as the cause here. It could be on a backbone link though. I like reiichi's post. The diagram helps:

Here's a picture of the super cool internet backbone that you get routed onto to get to FFXIV after the NA datacenter move. ...notice the lack of well...anything...in the middle of the US. If you aren't around the west coast, east coast, or south, you have to depend on your ISP to connect to their ISB backbone in a hub city to connect to one of NTT's networks to get over to San Jose, CA where the NA datacenter resides.

If we had more details on what other backbone networks looked like (and their availability), then I could help show you a visual map of where a connection goes. But chances are, unless you live in California or one of the hub cities, any major providor having an outage means you'll end up having a bad time getting connected to FFXIV. Services like Netflix or Amazon or Twitter can get around this because they're spread aout across multiple regions and also usually pay the peering costs to get beefier connections to important places. ISPs like to travel on their own stuff, after all.

This older post below drives the point home. Anyone going through that NTT NY hop, ae-5.r24.nycmny01.us.bb.gin.ntt.net, is going to have a bad time (that's 22% packet loss showing up on ae-5.r24.nycmny01.us.bb.gin.ntt.net. The next 2 hops show it is getting as high as 44%):

http://forum.square-enix.com/ffxiv/t...=1#post4458339