I don't think this falls under the GM's one-time restore ability in the first place. The "item" lost when you bought the Lost Allagan Sabatons of Scouting was actually 495 Tomestones of Creation, which I don't think can be restored as they're not a "physical" item. What you lost when you upgraded to the Augmented Lost Allagan Sabatons of Scouting was the Lost Allagan Sabatons of Scouting AND a Lost Allagan Twine, and the GM can't restore 2 items (plus you wouldn't want the Lost Allagan Sabatons of Scouting anyway). If you resubmit the ticket to just restore the Lost Allagan Twine, you might be able to get that, but there's no way you're going to be able to trade your Augmented Lost Allagan Sabatons of Scouting for Augmented Lost Allagan Sabatons of Aiming.

Quote Originally Posted by Rinuko View Post
I never understood their 1 time only item restore, seem an dated policy ( was same in FF11 ) and that they always need to go to a SGM for this.
Because if there wasn't a strict limit on it, GMs would spend way too much time helping players who weren't careful with their items, and wouldn't be able to take care of other issues.