It's possible that happened as well. I activated the 90 day thing but it may have waited until it was time to auto renew before actually pulling money. I'm very confused by that whole process honestly.

This is very frustrating. I had no control over that 15 free days and no idea it would happen much less that it would then also cost me the mount. I honestly didn't even want to play a second character I was just trying to help someone else get into the game and they couldn't make a character on Balmung.

What do I have to do to seek an override? This was intended to reward subscribers and I'm a subscriber. There's no reasonable reason why I shouldn't have that mount.