Fly the Falcon Mount Questions?

[Thortok2000]

I don't know where to ask this but I have some questions about this. If this should be asked somewhere else please direct me to the correct location and I will.

My original assumption was that my 1 month recurring subscription that auto renews would be sufficient as it would self-renew for a total of 90 days within the timeframe specified. To my knowledge, there is not a single day in the entire eligibility timeframe that I was not subscribed.

In September when other people got the mount and I didn't, I went ahead and subscribed for a 90 day subscription (even though that's for 8 characters a server and I only need/want 1 character a server). I did this before the end of september.

It was my understanding that as long as I did that before the end of September, I would receive the mount on October 5th.

I did not.

What gives?

The source of my information is here:

https://na.finalfantasyxiv.com/mount_campaign_2017/