Quote Originally Posted by Arutan View Post
I get what you mean. But some things are wrong with this. Like, they could have add an option to have another one within the next 24h to avoid such thing, it's not like it cost them anything to send another virtual item, contrary to physical material in you example. But I guess they didn't because it is exchangeable, which is also wrong because some people use that to make gils; why not use the gift option to have a code like any other item on the shop instead of making it exchangeable.
So you're telling SE to have a contingency option for every time some random person doesn't bother to read the instructions of what they want to buy? Sorry, but that's a big ask. It's simply easier, more sensible, and really far more common sense just to tell customers "read the instructions." Which, again, is common sense. The fact that you didn't speaks far, FAR more about you than it does SE.

And while I do agree that perhaps SE can give their GMs more options to help customers, it's not an excuse for you, again, NOT READING THE INSTRUCTIONS.