Normally I would agree with this, and I WOULD make the argument that the whole idea of a "war crime" in the setting of FFXIV is nonsense. The idea of war crimes in real life are a very recent invention. War crimes prior to that (and, very likely, also in the setting of FFXIV) are whatever the winning side decides war crimes are, no more, no less. The ridiculous penalties levied against Germany and its allies after WWI are a prime example of this. (Of course, even in real life there isn't universal agreement on what constitutes a war crime - only the folks who agree to obey the Geneva convention, and folks who are afraid to defy the folks who agree to obey the Geneva convention.)
However, that said, you ask who should be surprised, but the game itself shows us very clearly who is surprised: the Garleans manning the cannon, whom Fordola ordered to fire. It honestly didn't make much sense to me; it's well-known that Garleans consider their conscripts to be extremely expendable, and the idea that they would hesitate to expend them if it were to bring them a strategic advantage is absurd. There was no good reason for the cannoneers to be surprised at the command, and as near as I can tell the scene was shoehorned in simply to make Fordola's decision all the more difficult; to lend it a gravitas that it simply should not have had. The game made it clear that Fordola had crossed the line - but there was no good reason for that line to exist in the first place, given the kind of atrocities Garleans were already known for.



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I know very well that I was taking creative licence in likening Fordola's actions to a modern "war crime". But the story liberally mixes modern concepts with an ostensibly pre-modern setting, quite likely because it makes the story more relatable to a greater number of people.
That's even before we consider how Eorzea essentially functions like a modern society in a faux "Ye Olde World" setting (linkpearl-telephones; modern kettles; instant teleportation; bathrooms with showers; bikini swimsuits!; etc, etc; need I list more?
), so who's to say that Eorzean morality isn't broadly comparable with ours?



