Nice to know GMs will ignore you

[DoomCky]

Sorry to nerco a old post but

http://forum.square-enix.com/ffxiv/t...Paragon-s-Helm......

Is something that i was tryign to get across this stuff woudl happen and no GMs will talk to ppl

[Tenshi]

In any case the GM system doesn't seem a whole lot different from WoW, which can't be debated about having money. I once had to wait 48 hours for a GM response in WoW. Also, their response to a character being stuck is to use their version of "return" as well. I don't think any of this justifies the experiences any of you may have had with SE. However, I think it is evidence that support of this nature does not receive a large portion of the budget allotment in MMOs.

This is completely consistent with my experience with GMs in every mmo I've ever played, going back to EQ. The role of GMs in games of this genre is less to make everyone happy by reversing user errors and more to direct traffic.

[LicontAshontear]

You are incorrect. I have played many an MMO and the only ones I've played that had useless GMs was FFXI and FFXIV. hell in Age of Conan (a FREE to play game, how can they afford GMs?) when I had a problem with a quest not giving me the item it was supposed to I sent in a GM call, about an hour later (yah the wait time is almost always an hour in all games ive played) a GM sends me a message asking me what happened. I explained that I did the quest and turned it in but did not get my reward. He asked what the reward was supposed to be and what the quest was called, I provided the information and 10 mins later he said to me "check your inventory", and BAM there it was. I said thank you and went on with my day.

THAT IS HOW A GM IS SUPPOSED TO ACT!

"We will investigate this matter further." = SE fails at life.

[Alcide]

...what type of problem are you having?

Also I didn't realize they had money to pay for GMs in the first place.

You know, just because you're not paying the fee it doesn't mean everyone working at FFXIV are volunteers...

[Tenshi]

You are incorrect. I have played many an MMO and the only ones I've played that had useless GMs was FFXI and FFXIV. hell in Age of Conan (a FREE to play game, how can they afford GMs?) when I had a problem with a quest not giving me the item it was supposed to I sent in a GM call, about an hour later (yah the wait time is almost always an hour in all games ive played) a GM sends me a message asking me what happened. I explained that I did the quest and turned it in but did not get my reward. He asked what the reward was supposed to be and what the quest was called, I provided the information and 10 mins later he said to me "check your inventory", and BAM there it was. I said thank you and went on with my day.

THAT IS HOW A GM IS SUPPOSED TO ACT!

"We will investigate this matter further." = SE fails at life.

My personal experience is incorrect? Awesome!

I'm glad you got such good CS with AoC. At least they got one thing right.

GMs addressing bugs in games of this genre is something that's expected, even if it takes a while; GMs reversing user errors, however, is not something that happens very often, I imagine purely because of expense.

[Belial]

Keep buggin' em is all I can say. Until they have a game with proper mechanics to allow players to alleviate their own mistakes (ie: Buyback Function), they're going to keep getting these calls, and rightfully so. "Buyback" is one of those "should just be there" aspects to modern day MMOs.

It's unfortunate because all of my experience with GMs in every MMO I've ever played has always been good, I assume I might be a lucky one but I've never had issues with items being mis-lotted, lost, etc. in other MMOs.

Hope it works out for ya though, that's one sexy crown to lose. Still need to level my mages for mine. Swore up and down for the whole year + three months of this game I'd never level a mage. What does SE do? Go and make a BiS headpiece so I have to level mages... /frown.