Steam payment HUGE price increase!

[EriShvakh]

This change triples the price of a subscription in Russia, making it stupidly expensive. If this change is final, I don't see any reason to continue playing this game.

[Chekir]

Any word from steam? I thought they were pretty good for answering questions in the past.

Steam is silent atm,SE send me this: "This email has been sent to notify you that your ticket was received properly. We appreciate your patience and apologise for the delay in responding to your ticket directly."

[Demafogotto]

To add, a retrospective for russians:

When World of Warcraft increased their base subscription, they gave a several week announcement for that, and explained it by making russian accounts being classified as global EU from that point. The price has increased to 150 roubles more per month.

When EvE increased their base subscription, they gave months of warnings. They justified the increase due to majority of big league players using low russian prices to their advantage. The price has increased to 200 roubles more per month.

When FFXIV increased their base subscription via steam, it was done without any warning or given reason whatsoever that steam pricing will be generalized to match worldwide sub cost (even more, it wasn't even made known at all). As a result the price has increased to 600 roubles more per month.

With that in mind, it should be clear why users got infuriated with this change.

[Chekir]

A bit of information so you can understand the whole picture with the subscription price in Russia for other MMOs.
WoW - 550р (~9,5$ Big player base kudos to blizzard for regional servers)
SWTOR - 300р (~5$ It's EA,shouldn't they be greedy?)
ESO - 1k (~16$ not a lot of players here from Russia you can guess why *wink*)
FFXIV - was 289р, now 890р (~15$)
The world of warcraft is the most affordable price of all, I was waiting for a price increase for Final Fantasy, because it was very low, but raising the price without warning and explanation is simply unacceptable.

[Alleo]

Wow after the SB launch I did see how bad their communication was but if this was done intentionally than this is even sadder. Thats not how you should treat customers, especially after they bought SB.

Wish you all good luck that this might just be a mistake.

[Chekir]

Quick update. Just received message from SE.

Thank you for contacting the Square Enix Support Centre.

Our apologises that you are having issues with your subscription renewal. We will escalate your case for further investigation. We will contact you via email with regards to your case.

If you have any further questions please do not hesitate to contact us.

[Moonlite]

Quick update. Just received message from SE.

Glad to see you are moving along the ladder.

[NaelVega]

thats all i get

Dear Customer,
Thank you for contacting the Square Enix Support Centre.
We are sorry to hear that you are having issues with optional items for FINAL FANTASY XIV: Online.
Generally prices for optional items in FFXIV have not been increased recently.
Please advise if prices for other games have also increased when using your Steam wallet.
Please also let us know which currency you are paying in.
We apologize for any inconvenience caused.
Kind regards,
The Square Enix Support Centre team
Thank you for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

[Nigthlord]

That's the corect price with the actual conversion rate.

i think the point is the price being changed without any prior warning,instead of if its the exact value of the currency conversion or not.
but yeah,it might be near on the point thats unafordable for a good chunck of players that dont have dollar as its national currency.

[Chekir]

Steam says that these are not their changes with the prices, so apparently these were changes from SE. So we need more clarification from Enkrateia.