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  1. #1
    Player
    Zarabeth's Avatar
    Join Date
    Aug 2013
    Location
    Limsa-Lominsa
    Posts
    663
    Character
    Kaylee Frye
    World
    Leviathan
    Main Class
    Red Mage Lv 80
    I'm curious is it the price or the exchange rate that has changed?
    (1)

  2. #2
    Player
    Rita1989's Avatar
    Join Date
    May 2015
    Posts
    632
    Character
    Nenemi Nemi
    World
    Balmung
    Main Class
    Lancer Lv 40
    Quote Originally Posted by Zarabeth View Post
    I'm curious is it the price or the exchange rate that has changed?
    It's seems some countries were paying a set price rather then paying 13.99 USD converted to local currency on steam and SE decided to change it to what it should be.
    (1)

  3. #3
    Player
    Zarabeth's Avatar
    Join Date
    Aug 2013
    Location
    Limsa-Lominsa
    Posts
    663
    Character
    Kaylee Frye
    World
    Leviathan
    Main Class
    Red Mage Lv 80
    Quote Originally Posted by Rita1989 View Post
    It's seems some countries were paying a set price rather then paying 13.99 USD converted to local currency on steam and SE decided to change it to what it should be.
    Thanks for your answer, much appreciated.

    While I think it's fair that everyone pays the same amount, I don't think it's fair to have a change like this happen with no notice.
    (4)

  4. #4
    Player
    Clicked's Avatar
    Join Date
    Aug 2013
    Posts
    206
    Character
    Edge Vice
    World
    Leviathan
    Main Class
    Arcanist Lv 83
    I'm in the USA so I've never been aware of this problem. I kind of assumed everyone paid in USD because that currency is relatively stable in value and inflation is pretty low (which is important to a company of course).

    I wonder if this was on purpose or not. Seems like it must be a mistake if there was no announcement attached. AFAIK the BRL hasn't suddenly tanked in value or anything (in fact it looks like it's gone up in value since a couple of years ago).
    (2)

  5. #5
    Player
    Chekir's Avatar
    Join Date
    Jun 2017
    Posts
    18
    Character
    Chekir A'vett
    World
    Phoenix
    Main Class
    Paladin Lv 100
    That's why we all want some kind of statement. If this was planned, then why the price of auto renewal subscription has not changed?
    (3)

  6. #6
    Player
    skyfox's Avatar
    Join Date
    Mar 2015
    Posts
    221
    Character
    Maple Taffy
    World
    Tonberry
    Main Class
    Conjurer Lv 60
    I would blame Trump for this!
    (4)

  7. #7
    Moderator Enkrateia's Avatar
    Join Date
    Feb 2011
    Posts
    200
    Greetings, everyone!

    Because this is a topic that is directly concerning to these customers, I do not want to have to close down this thread. However, the discussion should likely focus around the change in price, instead of more subjective terms like "fairness" and "entitlement", since those discussions can be very inflammatory. I have already removed some posts for crossing that line, and would prefer this discussion remain open to provide feedback and dialogue instead of needing to be closed because it is inflammatory.

    I will work on trying to get more information about the changes in prices, so you can be more informed in the process. I can confirm that the prices have changed for some of our customers. If you feel that the change is incorrect, please feel free to respond, and I'll make sure it's looked into.

    Thank you for your cooperation, understanding, and patience.

    LGM Enkrateia
    (19)

  8. #8
    Player
    Yavis's Avatar
    Join Date
    Jul 2017
    Posts
    5
    Character
    G'intana Brink
    World
    Odin
    Main Class
    White Mage Lv 60
    New prices for Brazil and Russia in a steam are final?
    (0)

  9. #9
    Player
    Rikos's Avatar
    Join Date
    Jun 2015
    Posts
    32
    Character
    Rikos Monteflow
    World
    Behemoth
    Main Class
    Conjurer Lv 100
    Quote Originally Posted by Enkrateia View Post
    Greetings, everyone!

    I will work on trying to get more information about the changes in prices, so you can be more informed in the process. I can confirm that the prices have changed for some of our customers. If you feel that the change is incorrect, please feel free to respond, and I'll make sure it's looked into.

    Thank you for your cooperation, understanding, and patience.

    LGM Enkrateia
    Thank You!
    Can you confirm the new prices for BRL for standard subscription (14,99 USD) to be 47,00 BRL via Steam Wallet(Brazil)? Before today it was 32BRL
    I mean, here in Brazil, a lot of people plays via steam because the USD-BRL ratio there make the subscription cheaper and closer to our reality.
    (3)
    Last edited by Rikos; 07-19-2017 at 07:57 AM.

  10. #10
    Player
    Chekir's Avatar
    Join Date
    Jun 2017
    Posts
    18
    Character
    Chekir A'vett
    World
    Phoenix
    Main Class
    Paladin Lv 100
    Quote Originally Posted by Enkrateia View Post
    Greetings, everyone!

    Thank you for your cooperation, understanding, and patience.

    LGM Enkrateia
    Thank you for reply,could you confirm if the price of auto renewal subscription will change too?
    (5)

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