Collector's Edition won't get here til after early access, don't wanna get locked out

[hollowjf]

look at my case with USPS ...
https://www.facebook.com/photo.php?f...2394337&type=3

[Emraell]

It's been a week now since I can actually access Stormblood content despite my "pre-order". 12 days since any actual activity. How wonderful.

[Darcon]

Hello SQUARE ENIX there is A LOT OF US here that DON"T HAVE WHAT WE PAID FOR, how about at least and OFFICIAL ACKNOWLEDGEMENT at least about it would be nice.

[Lexia]

Well I know for USPS it has to be 21-30+ days for a package to be considered lost, not sure about canada post rules.

[Emraell]

Well I know for USPS it has to be 21-30+ days for a package to be considered lost, not sure about canada post rules.

30 days. I called them last Monday.

[DarkArvan]

I got the same problem, ordered standard physical box. It came one day too late, so i just ran into Store and buy it myself. Now im waiting since a week SE Store send me an mail to return it ....

[NegaBiggs]

Hello SQUARE ENIX there is A LOT OF US here that DON"T HAVE WHAT WE PAID FOR, how about at least and OFFICIAL ACKNOWLEDGEMENT at least about it would be nice.

Seems that they don't care. Typical.

My guess is someone at their third party shipping warehouse didn't put any commercial invoices on the packages so customs has seized them all pending someone at the warehouse sending the appropriate documentation. There won't be an acknowledgement from SE, since the company that handles the store won't come out and say they screwed up.

I've learned my lesson, don't buy anything from SE directly, as you will just end up being disappointed.

[Tarta]

I've learned my lesson, don't buy anything from SE directly, as you will just end up being disappointed.

But they made the Collector's Edition *exclusive* to the SE store. We literally can't get it anywhere else. We are cursed to use them, and have to resolve ourselves to being punished for it.

So here we are, handling the punishment (which is simply, not playing Stormblood with everyone else. Not having a chance at buying Shirogane housing like everyone else. Not having a chance at MSQ completion in time for Omega like everyone else. Not having a change at gearing up and EX clearing for Omega like everyone else), fully aware of the nothing in terms of compensation that will be provided.

Happy Canada day peeps by the way!

[elizar2006]

But they made the Collector's Edition *exclusive* to the SE store. We literally can't get it anywhere else. We are cursed to use them, and have to resolve ourselves to being punished for it.

So here we are, handling the punishment (which is simply, not playing Stormblood with everyone else. Not having a chance at buying Shirogane housing like everyone else. Not having a chance at MSQ completion in time for Omega like everyone else. Not having a change at gearing up and EX clearing for Omega like everyone else), fully aware of the nothing in terms of compensation that will be provided.

Happy Canada day peeps by the way!

Yeah I hear you, i said screw it and bought a digital so i can at least play in the meantime. Terrible solution, but i had no choice really. Either wait or be ready for raid that other people are counting on me for. I've sent them an email letting them know my frustration with the situation. That's all we can do for now

[LunaFaye]

There's no excuse for that and it sucks, but if it makes you feel better, some of us are in the same boat. Even tho we have gotten our products already (before EA ended or shortly after), some of us having a hard time gearing as well, especially if new stuff gets added let's say tomorrow. We are still battling the long log in queue's, DF queue's, DC's, new Daily Kick system, as well as extreme latency issues etc. making it more of an alpha/beta test then anything else. At least you're not missing out on much lol, and I hope that after the product finally arrives, that you are not going to experience that issue, would be very frustrating on top of it.