Collector's Edition won't get here til after early access, don't wanna get locked out

[Darcon]

Hello SQUARE ENIX there is A LOT OF US here that DON"T HAVE WHAT WE PAID FOR, how about at least and OFFICIAL ACKNOWLEDGEMENT at least about it would be nice.

[NegaBiggs]

Hello SQUARE ENIX there is A LOT OF US here that DON"T HAVE WHAT WE PAID FOR, how about at least and OFFICIAL ACKNOWLEDGEMENT at least about it would be nice.

Seems that they don't care. Typical.

My guess is someone at their third party shipping warehouse didn't put any commercial invoices on the packages so customs has seized them all pending someone at the warehouse sending the appropriate documentation. There won't be an acknowledgement from SE, since the company that handles the store won't come out and say they screwed up.

I've learned my lesson, don't buy anything from SE directly, as you will just end up being disappointed.

[Tarta]

I've learned my lesson, don't buy anything from SE directly, as you will just end up being disappointed.

But they made the Collector's Edition *exclusive* to the SE store. We literally can't get it anywhere else. We are cursed to use them, and have to resolve ourselves to being punished for it.

So here we are, handling the punishment (which is simply, not playing Stormblood with everyone else. Not having a chance at buying Shirogane housing like everyone else. Not having a chance at MSQ completion in time for Omega like everyone else. Not having a change at gearing up and EX clearing for Omega like everyone else), fully aware of the nothing in terms of compensation that will be provided.

Happy Canada day peeps by the way!

[elizar2006]

But they made the Collector's Edition *exclusive* to the SE store. We literally can't get it anywhere else. We are cursed to use them, and have to resolve ourselves to being punished for it.

So here we are, handling the punishment (which is simply, not playing Stormblood with everyone else. Not having a chance at buying Shirogane housing like everyone else. Not having a chance at MSQ completion in time for Omega like everyone else. Not having a change at gearing up and EX clearing for Omega like everyone else), fully aware of the nothing in terms of compensation that will be provided.

Happy Canada day peeps by the way!

Yeah I hear you, i said screw it and bought a digital so i can at least play in the meantime. Terrible solution, but i had no choice really. Either wait or be ready for raid that other people are counting on me for. I've sent them an email letting them know my frustration with the situation. That's all we can do for now

[Maroddity]

I just got off of live chat with customer support and they put stormblood CE on my account, and I just need to contact them once I receive my actual copy so I can give them the key to deactivate,

I confirmed with the guy that they are trying to do their best for people that are stuck in customs, and that I could direct all of you to reach out to support in regards to this!

I'm now in stormblood having fun!

[Tarta]

I did also reached out to Square-Enix.
They said there's nothing they can do except re-ship the package when it is returned to them...

We are just not being helped at all.