Hey there Rizon!

Sorry to hear about the troubles you have been experiencing with the purchase. We would like to offer assistance in getting the purchased items to you, but you would have to first get in touch with our customer support team. If you can reach the Info Center through either phone or online web chat, they can look into this concern and help you retrieve those items you should have received. As a note, the Information Center is available Monday to Friday from 9:00AM to 6:00PM PST. We look forward to hearing from you soon.

Thanks,
GM Xophious